SAP Basis Administrator Entry

SMUD•Sacramento, CA

1d•$100,422 - $139,651•Hybrid

About The Position

Provides technical support for the administration, security, availability, performance, and lifecycle management of SAP systems across on-premises and cloud environments. This role supports the organization’s evolving SAP landscape, including the migration to SAP S/4HANA and increasing adoption of cloud and hybrid SAP technologies. This position is ideal for an early-career SAP Basis professional who is looking to build skills in traditional SAP Basis administration while gaining exposure to modern SAP platforms such as SAP BTP, SAP Integration Suite, cloud-connected SAP solutions, and hybrid architectures.

Requirements

Minimum of one (1) year experience related to enterprise software applications administration.
High School diploma or equivalent
Knowledge Of: Computer and software applications; methods and procedures involved in the administration of software applications to include the installation, setup, patching, troubleshooting, documentation and coordination; enterprise application systems design, configuration, and functionality; techniques of configuration, design and functionality; concepts of the system development lifecycle; concepts of data modeling; techniques and practices for resolving complex technical issues; data maintenance and retrieval; operating systems such as UNIX, Linux, Windows, or AIX.
Skills To: Analyze software application issues and determine effective course of action to improve operational functionality; develop testing criteria and conduct testing ; read and interpret plans, diagrams and specifications; prioritize and schedule work assignments effectively; tools and methods to support and develop business applications; communicate effectively in verbal and written forms; work independently or as a team member as required; effectively identify and organize work tasks in a logical manner; determine and allocate resources to projects effectively; orally and verbally communicate. Monitor and tune SAP systems and databases; weigh various suggested technical solutions against the original business needs.

Nice To Haves

Foundational experience in SAP Basis administration, enterprise application support, or related technical support.
Basic understanding of SAP system administration concepts.
Familiarity with SAP S/4HANA, cloud platforms, or hybrid environments is preferred.
Exposure to SAP BTP, SAP Integration Suite, SAP RISE, or related SAP technologies is desirable
Basic knowledge of SSO, certificates, and secure connectivity is preferred.
Strong analytical, communication, and documentation skills.
Willingness to learn new SAP technologies and support evolving platform needs
SAP-related training, coursework, internship, certification, or equivalent hands-on experience.
Exposure to cloud-based SAP solutions or enterprise integrations.
Familiarity with cybersecurity, compliance, disaster recovery, or governance concepts in enterprise systems.
Interest in developing skills in SAP cloud platforms, hybrid architecture, and technical integration support.

Responsibilities

Support day-to-day SAP Basis administration activities, including monitoring, transports, patching, refreshes, client copies, and troubleshooting.
Assist with SAP S/4HANA transition activities and ongoing platform support
Provide support for SAP cloud and hybrid environments, including connectivity and middleware.
Assist with SAP BTP, SAP Integration Suite, and related platform services
Support identity and access management activities, including SSO, certificates, IAS, and IPS.
Help support connected SAP cloud solutions such as SAC, Datasphere, and SuccessFactors.
Participate in incident response, performance improvement, documentation, and operational support activities
Support compliance, disaster recovery, cybersecurity coordination, and knowledge documentation
Participate in after-hours support or on-call responsibilities as needed.
Provide 24/7 on-call and non-business-hour support for applications, as required.
Provide primary support on at least one major enterprise application or SAP Basis administration.
Provide secondary support for the other enterprise applications supported by the administrators group.
Serves as key person in troubleshooting system problems, taking ownership of problems to resolution.
Work with support analysts and technical staff to identify and resolve system issues such as outages and poor system performance.
Work with support analysts and technical staff to coordinate and schedule system installations, upgrades, and patches.
Coordinate and schedule system backups and restorations.
Coordinate and schedule and perform operating system, application, database and client tools patching and maintenance, and support migration of changes. Ensure patches are fully tested in test environments before moving to production systems.
Identify, evaluate and install application software patches.
Configure systems / applications from a technical perspective.
Ensures adherence to Service Level Agreements regarding application availability for applications with a large number of users.
Perform system sizing estimates.
Diagnose and resolve system-related issues.
Interface with software vendors for bug resolution, licensing issues, and system maintenance issues.
Interface with SMUD management via status reports and meetings.
Interface with the applications’ users and business units when necessary.
Install new application software releases and version upgrades.
Support, monitor, test, and troubleshoot hardware and software problems in support of applications.
Plan, create, and maintain appropriate procedures, documentation, inventory assessments, and other procedures related to administration of software applications, system and network (connectivity) architecture, system and database backup policies, and user management.
Administer application security including administration of application users, as necessary.
Provide ad hoc desktop support services for users of the applications.
Coordinate and/or provide user training for applications if necessary.
Conduct software and hardware evaluations and provide technical analysis.
Work with support analysts and technical staff to automate tasks, streamline processes, and perform administrative functions as needed.
Provide coordination of resources such as enterprise security, application development, network, operations, and analysts, in support of software applications.
Configure, maintain, and monitor batch jobs and related scripts. Resolve any batch job or script errors.
Participate in disaster recovery planning and testing, including assisting with fault tolerance and producing/maintaining disaster recovery plans.