SAN Storage Administrator
About The Position
The SAN Storage Administrator supports the functionality and efficiency of storage infrastructure, including Storage Area Networks (SAN) and Network Attached Storage (NAS). The role provides second- and third-level remote support to clients for enterprise systems, networks, and application software, and serves as the L3 support expert for L1 and L2 teams, helping resolve issues and escalations across assigned client deliveries. The administrator performs daily storage administration and steady-state tasks, monitors and maintains storage devices, conducts device checks and log analysis, tunes storage performance, and ensures backups support possible recovery scenarios. The position also investigates and troubleshoots incidents, develops proactive service improvement plans, and supports continuous improvement by steady-state delivery teams. Responsibilities include ITIL-aligned incident, change, and problem management; reviewing and approving infrastructure change requests; delivering complex changes and impact analyses; maintaining technical and customer documentation; and developing and conducting user and technical training and orientation. The role permits remote work up to five days per week throughout the United States. It may require access to export-controlled commodities and technology, so applicants should be eligible for any required U.S. Government authorizations.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Network Administration, Computer Engineering, or a closely related field.
- Seven years of experience in the job offered.
- Seven years of domain work experience related to storage, including administration, architecting, configuration, security, failover, backup, and optimization of SAN and NAS systems.
- Seven years of work experience with SAN and NAS, Brocade, Cisco MDS SAN, Dell EMC Storage, Unity, PowerMax, Recover Point, and Powerstore.
- Applicant should be eligible for any required U.S. Government authorizations related to access to export-controlled commodities and technology.
Responsibilities
- Support the functionality and efficiency of storage infrastructure, including SAN and NAS.
- Provide second- and third-level remote support to clients for product use and multi-product or platform problems involving enterprise systems, networks, and application software.
- Serve as the L3 support expert for L1 and L2 teams and support issue resolution and escalations across assigned client deliveries.
- Identify and automate regular storage support routines based on client and infrastructure requirements.
- Perform daily storage administration and steady-state tasks, and monitor, maintain, and update storage devices.
- Perform daily storage-device checks, analyze logs, tune storage-array and device performance, and ensure backups support possible recovery scenarios.
- Investigate and troubleshoot incidents, resolve issues, and define proactive service improvement plans.
- Support steady-state delivery teams in executing continuous improvements in alignment with defined plans.
- Execute incident, change, and problem management in line with ITIL standards.
- Review and approve infrastructure change requests, deliver complex infrastructure changes, and perform impact analysis before changes are approved in the ITSM tool.
- Prepare, approve, and coordinate implementation of technical documentation, ensuring technical and customer documentation is current and complete.
- Suggest, develop, and conduct user training, technical training, and orientation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
