Samsung Sales Specialist- SMB

2020 Companies•Glendale, CA

5d•Onsite

About The Position

2020 Companies has a full-time opportunity representing Samsung Electronics America as an SMB Sales Specialist within Samsung Experience Stores. In this role, you will serve as the in-store SMB lead, focused on driving incremental business revenue by identifying and engaging small and medium business customers. You will leverage strong consultative selling skills to uncover customer needs, recommend tailored solutions, and convert opportunities into measurable results. This position blends retail sales execution with SMB business development, requiring you to balance daily customer engagement on the sales floor with proactive lead generation and follow-up. You will also play a key role in supporting store teams in recognizing SMB opportunities, helping elevate overall business customer engagement across the location. The ideal candidate is a sales-driven, customer-focused professional who thrives in a fast-paced retail environment, is comfortable managing a pipeline of opportunities, and is motivated by driving measurable business results.

Requirements

High school diploma or equivalent required
Minimum of 1–2 years of experience in retail sales, wireless, consumer electronics, or other customer-facing sales environments
Proven ability to meet or exceed sales goals in a performance-driven environment
Strong communication, interpersonal, and customer service skills
Ability to engage customers, identify needs, and recommend appropriate products and solutions
Comfortable working in a fast-paced, team-oriented retail environment
Ability to multitask, prioritize, and manage time effectively
Flexible availability to work evenings, weekends, holidays, and peak retail periods
Ability to maintain professionalism, confidentiality, and integrity in all customer and business interactions
Basic proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook

Nice To Haves

Experience in small or medium-sized business (SMB) or B2B sales environments
Experience with lead generation, prospecting, or pipeline management
Exposure to CRM tools such as Salesforce or similar systems
Background in wireless, technology, or solution-based selling
Experience working with multiple product categories and building bundled or solution-based sales
Demonstrated ability to influence peers and support team success without direct authority

Responsibilities

Drive incremental SMB sales through active customer engagement, prospecting, and follow-up
Own and contribute to an annual SMB revenue target (~$300K+ incremental revenue)
Clearly distinguish SMB-driven revenue from standard consumer sales
Deliver a premium, consultative experience tailored to business customers
Actively engage on the sales floor, support daily transactions, and build larger baskets
Participate in peak traffic periods, launches, and high-volume sales events
Identify SMB opportunities through walk-in traffic, referrals, and approved outreach methods, including phone and email follow-up
Capture and maintain organized lead tracking with clear follow-up actions
Maintain consistent pipeline activity to drive conversion and revenue growth
Conduct discovery to understand business needs, device usage, and growth opportunities
Recommend tailored solutions across Samsung’s ecosystem (mobile, tablets, PCs, accessories, services)
Position Samsung products as business solutions, not just consumer devices
Act as the in-store SMB subject matter expert, leading SMB opportunity identification and engagement
Support and guide associates in recognizing business customers through effective discovery questions
Encourage consistent SMB lead capture behaviors across the store team
Partner with store leadership to ensure SMB opportunities are surfaced and followed through
Lead by example through strong consultative selling and customer engagement
Maintain a strong presence on the sales floor while balancing SMB follow-up and opportunity development
Remain fully engaged on the sales floor by personally selling, supporting customer traffic, building solution-based baskets, assisting during launch and peak periods, and contributing to overall store performance when not actively working SMB leads
Assist with store operations, customer flow, and maintaining a premium retail environment
Track and report SMB pipeline, lead activity, and revenue performance
Maintain accurate documentation of opportunities, follow-ups, and outcomes
Partner with leadership on weekly and monthly performance insights and business updates
Monitor progress against goals and adjust approach to drive results