Samsung Galaxy Consultant - Square One - Part-Time
About The Position
Samsung Galaxy Consultant | Square One Shopping Centre, Mississauga, ON It is an exciting time to be at OSL Retail Services, working for a people-focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to clients, customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. We're on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service, and long-term relationships are all built upon that foundation. We believe in great people doing greater things, every day. We are also a proud Platinum Winner of Canada’s Best Managed Companies (8 consecutive years). Here’s where you come in… You’re a tech guru. You’re hungry to master all knowledge on the latest technology and deliver awesome customer service. Of course, you’ll be asked to meet business objectives, and be a strong ambassador the Samsung Brand. You’re passionate and want to sharpen your skills to grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with others…we’re all about family.
Requirements
- Minimum 2 years of retail experience
- Maintains knowledge on new technology and recent trends; tech-savvy with strong ability to diagnose and repair electronics products
- Will embody the Samsung brand in every interaction with customers and genuinely care about their individual needs
- Must have high level of interpersonal, communication and presentation skills to work with others, motivate employees and conduct training as required
- Possesses strong coaching and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
- Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
- Effective decision-maker and problem-solver with strong customer service orientation
- Ability to offer excellent service while achieving operational standards
- Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise
Nice To Haves
- within the wireless or electronics sector is considered an asset
Responsibilities
- Manages the process of troubleshooting and diagnosing product errors on behalf of customers while solutioning their needs and requirements appropriately
- Demonstrate excellence in customer service and build relationships by educating consumers on how to use Samsung products effectively
- Making customer outbound calls as required to ensure they are knowledgeable on repair processes
- Liaise with Sales Managers to train staff on all areas surrounding repairs, warranties, trade-ins and returns
- Maintain productivity standards with regards to quality service, first time resolution and customer satisfaction
- Coordinate and provide support to executing in-store demos and scheduled events, supporting HQ initiatives and directing traffic during busy periods
Benefits
- Pay is $22/hour + Exciting incentive programs
- Comprehensive health and dental plans
- Discounts on the newest wireless technology
- Great employee referral program
- Ongoing continuous training (online and in classroom) to support your personal and professional development
- Local, regional, and national career growth opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
