Salvage Processor

Allstate•USA - TX (Remote), TX

1d•$19 - $28•Remote

About The Position

The Salvage Processor performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience. The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

0-2 years customer service and/or claims related experience
A dedicated workspace in your residence that is private and free from distractions
A minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating

Responsibilities

Performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses.
Handles one or a combination of claim files as directed by management.
Delivers compassionate service that is fast, fair, and easy, to ensure customer retention.
Investigates casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Uses phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Offers the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluates and negotiates claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilizes multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Executes policies along policy agreements, and keeps a clear record of work in a claims system.
Ensures timely and accurate documentation is completed as you work on each claim.
Participates in or assists in training new or less experienced employees and demonstrating work processes.
Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties.
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
Receives, screens and routes incoming calls and other correspondence.
Investigates prior losses and other information on file and orders reports as needed at the direction of adjusters and management.
Retrieves or sends supporting documentation to vendors or others as directed.
Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.).
Performs clerical duties, including data entry, filing documents, email, and calendar management.
Makes and maintains a connection with the customer by understanding and meeting their needs.