Salon Manager

SmartStyle Hair Salon • Ocala, FL

101d • Onsite

About The Position

The Salon Manager is responsible for overseeing all aspects of salon operations and is directly responsible for achieving salon goals. This includes ensuring exceptional guest service, marketing the salon and growing the business, leading and developing a team, managing schedules and expenses, demonstrating strong technical ability, completing administrative tasks, and achieving personal productivity goals.

Requirements

• Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations
• Ability to work a flexible schedule, including nights and weekends and Holidays
• Ability to provide exceptional guest service and consistently perform quality services
• A team player with strong leadership qualities
• Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills
• Communicate effectively with salon team, peers, supervisors and guests
• Ability to read and analyze various salon reports
• Basic reading, writing, math and computer skills required

Nice To Haves

• Previous management experience
• Occasional overtime and overnight travel may be required
• Position may require working alone in the salon
• Occasional travel to mandatory meetings and training sessions, including overnight travel

Responsibilities

• Ensure salon team provides exceptional guest service
• Market the salon and grow the business
• Lead, coach and develop a team
• Ensure the salon schedules meet the needs of the business
• Manage and control expense
• Demonstrate strong technical ability
• Complete required administrative tasks
• Lead a team to accomplish sales goals
• Achieve personal productivity goals
• Create a culture consistent with PBBI culture and create an environment of development
• Build a high performing team that works together to achieve results
• Coach and develop the team through existing guest service training programs
• Collect or verify guest information during every visit
• Create weekly salon schedules and ensure the salon is adequately staffed
• Ensure salon team presents a professional appearance and a positive attitude
• Handle and resolve guest service issues to maintain guest loyalty
• Utilize existing business tools to attract and retain guests
• Coordinate promotional sales displays as directed
• Develop and maintain local business relationships
• Establish and maintain a positive working relationship with peers, salon personnel, as well as Wal- Mart, licensors, and beauty school
• Recruit, interview, hire, train and retain staff in partnership with your General Manager
• Create a positive work environment through motivation, recognition and coaching
• Use set monthly goals to create daily goals and objectives for team, measure performance and provide coaching
• Schedule and conduct staff meetings and technical workshops as required
• Document important conversations and incidents
• Effective control of salon payroll
• Effective control of salon operating costs such as supply and retail inventory, utilities, and maintenance costs
• Audit salon to ensure employees charge correctly for services and products
• Display a sound understanding and perform all available services in a competent, efficient and professional manner
• Train and provide guidance to employees on proper techniques for services offered
• Enforce and promote all policies, procedures and work rules
• Ensure closing procedures are adhered to and daily bank deposits are made
• Ensure that the assets of their salon are protected and that loss prevention policies are adhered to
• Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules
• Perform and delegate a variety of tasks related to salon operations, including but not limited to: answering telephones, stocking shelves, taking inventory, and other duties as assigned
• Ensure all staff licenses are current, valid and posted as required
• Ensure all items required by state and federal law are posted in salon as directed by company
• Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety
• Ensure salon is open for all posted hours covering any employees' shifts, if necessary

Benefits

• Eligible for up to a $500 sign on bonus once specific criteria has been achieved

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED