Salon Manager

JCPenney•Alpharetta, GA

6d•Onsite

About The Position

At JCPenney Salon, we believe great salon leaders shouldn’t have to choose between leading a team and being a stylist. As a Salon Manager, you get the best of both worlds: the opportunity to coach, inspire, and grow a talented salon team while continuing to build your own clientele and earn commission behind the chair. You’ll play a key role in creating an exceptional salon experience, developing future beauty professionals, growing the business, and helping your team reach their full potential. You can work up to 8–16 hours per week behind the chair, depending on salon volume, while earning 50% commission on your service sales and 10% commission on retail sold with a service. If you're a passionate stylist ready to take the next step—or an experienced salon leader looking for an opportunity to stay connected to the craft—this could be the perfect fit.

Requirements

A current cosmetology license in the state where you are applying
A passion for beauty and creating exceptional client experiences
A desire to coach, mentor, and develop other stylists
Strong communication and interpersonal skills
A results-oriented mindset
The ability to build client loyalty and business relationships
A commitment to creating an inclusive, respectful, professional, and positive salon environment

Responsibilities

Create an Exceptional Client Experience: Lead by example and set the standard for outstanding service. Provide professional hair services, including cuts, styling, chemical services, and other services across all hair types. Deliver thorough consultations and personalized recommendations that make every client feel valued. Coach stylists on creating memorable experiences that encourage rebooking, referrals, and long-term client loyalty. Motivate and recognize your team through consistent communication, coaching, and encouragement. Build an atmosphere where clients feel comfortable, welcomed, and excited to return.
Develop and Inspire Your Team: Recruit talented stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools. Provide frequent, meaningful, and balanced coaching and feedback. Identify individual strengths and opportunities for growth. Create learning opportunities that help stylists advance throughout their careers. Encourage participation in JCPenney's Core and Artistic Education programs. Build a team culture centered around loyalty, passion, professional growth, respect, and fun. Celebrate associate accomplishments and create opportunities for your team to shine.
Drive Salon Performance: Review salon performance reports and identify opportunities for improvement. Establish priorities and action plans around productivity, referrals, rebooking, return rates, and client acquisition. Identify root causes and coach your team toward measurable results. Manage salary costs and resources to support the salon's profit plan. Set clear expectations and help your team understand how success is measured. Adapt to changing business needs while keeping the team focused on results.
Own the Salon Experience: Follow SET merchandising standards and make adjustments based on salon layout. Walk the salon and backbar regularly to identify merchandising, replenishment, and recovery opportunities. Address or delegate product-related issues that affect the client experience. Manage backbar expenses responsibly and according to plan. Help maintain a professional, organized, and welcoming salon environment.
Lead With Accountability: Consistently meet performance expectations for service sales, product sales, productivity, client experience, and attendance. Follow company programs, hiring practices, and applicable state safety regulations. Ensure team members understand expectations and have the resources they need to succeed. Hold yourself and your team accountable while recognizing and celebrating progress.