Salon Manager

LMLC OPERATIONS LLC•Big Sky, MT

2h•Onsite

About The Position

Yellowstone Club is a private residential community in Big Sky, Montana, offering its members a private ski and golf community experience. The Health & Wellness department is currently seeking a full-time year-round Salon Manager. This role is responsible for delivering exceptional cosmetic services to Yellowstone Club members and guests, including hair treatments, cosmetic applications, and manicures/pedicures for both aesthetic and therapeutic purposes. The Salon Manager will also provide personalized recommendations for hair and nail care regimens tailored to individual needs. In addition to service delivery, the Salon Manager oversees all aspects of salon operations, ensuring outstanding member experiences, effective staff management, and strict adherence to company standards. The position is accountable for driving revenue growth, fostering a positive and professional work environment, and maintaining compliance with health and safety regulations.

Requirements

High School diploma or equivalent.
Two years’ experience in a similar environment.
Valid State Driver’s License.
Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software.
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Nice To Haves

Valid MT Cosmetology license

Responsibilities

Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.
In the event of an accident or emergency, seek medical attention if necessary and contact the Director of Health & Wellness or Human Resources immediately.
Talent acquisition and workforce retention within the Salon. A focus on emphasizing the full cycle from attracting top candidates to nurturing their growth and commitment to the organization.
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
Review and make hair style recommendations to members based on hair and physical characteristics.
Provide scalp/hair treatments such as haircuts, styling, chemical services and therapeutic hair and scalp treatments for members.
Fill in for team members as necessary to provide services and maintain operational standards.
Greet and treat Members and guests in a professional and friendly manner.
At the beginning of each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary.
Maintain the cleanliness of the work area and sanitize all tools such as scissors and combs.
Demonstrate and sell hair care and other salon products and spa treatments.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.