Salesperson

Frontier Toyota•Santa Clarita, CA

12d•$30,000 - $70,000•Onsite

About The Position

The Salesperson role involves selling and delivering vehicles, managing customer interactions from initial greeting to post-delivery follow-up, and ensuring customer satisfaction. This position requires a strong understanding of dealership policies, product knowledge, and ethical business practices. The Salesperson is responsible for meeting sales goals, processing paperwork accurately, and coordinating with other departments like finance and service to meet customer needs.

Requirements

Ability to sell and deliver a minimum number of vehicles per month.
Proficiency in writing complete sales orders and processing paperwork.
Familiarity with dealership sales control and follow-up systems.
Willingness to attend product and sales training.
Commitment to staying up-to-date on new products and services.
Skill in maintaining an owner follow-up system.
Ability to maintain a prospect development system.
Conduct business in an ethical and professional manner.
Ability to satisfy customer transportation needs.
Excellent customer greeting and assistance skills.
Strong ability to assist customers in vehicle selection through effective questioning and listening.
Capability to explain product performance, application, and benefits.
Knowledge of optional equipment and their benefits.
Proficiency in offering and conducting test drives.
Adherence to dealership procedures for customer identification during test drives.
High level of commitment to customer satisfaction.
Knowledge of federal, state, and local laws governing retail automobile sales.
Ability to establish personal income goals and devise strategies to meet them.
Understanding of equity, values, and depreciation.
Ability to ensure sales manager meets each customer.
Proficiency in preparing and turning over closed deals and paperwork to the finance and insurance manager.
Skill in preparing sold vehicles for customer delivery.
Ability to deliver vehicles and explain operating features, warranty, and paperwork.
Capability to introduce customers to service department personnel.
Skill in scheduling first service appointments.
Proficiency in following up on post-delivery items.
Ability to review and analyze actions for effective time management and planning.
Willingness to attend sales meetings.

Responsibilities

Sells and delivers a minimum number of vehicles per month.
Writes complete sales orders and processes paperwork in accordance with dealership policies.
Utilizes dealership sales control and follow-up systems.
Attends product and sales training courses as requested by sales manager.
Keeps up-to-date on new products and services within the industry.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains a prospect development system.
Conducts business in an ethical and professional manner.
Satisfies the transportation needs of vehicle purchasers.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains fully product performance, application and benefits to prospects.
Describes all optional equipment available for customer purchase.
Offers test drives to all prospects.
Follows dealership procedure to obtain proper identification from customer prior to test drive.
Exhibits high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values, and is able to explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment.
Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
Attends sales meetings.