Salesperson

Hendrick Automotive Group•Kansas City, MO

1d•Onsite

About The Position

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include meeting dealership sales goals, greeting customers and determining their vehicle needs, explaining features and demonstrating vehicle operation, suggesting optional equipment, computing and quoting sales prices, completing sales paperwork, arranging for vehicle delivery and registration, engaging in business development, and addressing customer concerns. The role also requires maintaining customer satisfaction standards, a clean and safe work area, accurate timekeeping, adherence to company policies and regulations, and demonstrating core values.

Requirements

Prior sales and/or customer service experience desired.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Automotive field of study/work experience.
GED or High School Diploma.
Associate Degree.
Bachelor Degree.
Master Degree.
Doctorate Degree.

Responsibilities

Meets dealership sales goals.
Greets customer and determines make, type, and quality of vehicle desired.
Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
Suggests optional equipment for customer to purchase.
Computes and quotes sales price, including tax, trade-in allowance, and discount.
Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
Arranges for delivery and registration of vehicle.
Researches availability of models and optional equipment.
Engages in business development.
Addresses customer concerns.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned

Benefits

Hendrick Automotive Group believes that its people are its most important assets.
Teammates help each other to balance their commitments to family and to the community they represent.
Teammates are empowered and trained to be leaders within our organization.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
Customers are important to us. They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track.
We are committed to continuing the Hendrick tradition of success and performance.
Teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
The automotive industry is rapidly progressing.
Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.