Salesforce Tester (REMOTE)

Koniag Government Services, LLC•Chantilly, VA

21h•Remote

About The Position

Koniag Technology Solutions, LLC, a Koniag Government Services company, is seeking a Salesforce Tester to support KTS and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote. Koniag Technology Solutions is seeking a Salesforce Tester to support the USDA Digital Infrastructure Services Center (DISC), Digital Services Center Division (DSCD), Enterprise SaaS Branch (ESB). This role will support multiple USDA task orders, primarily focused on the USDA Food and Nutrition Agency (FNA, previously known as FNS), with the ability to provide cross-functional testing support to the Federal Emergency Management Agency (FEMA) Hermit's Peak Claims and Loss Information Portal (CLIP) and the USDA Agricultural Marketing Service (AMS) ATLAS program. The Salesforce Tester will be responsible for planning, executing, and documenting testing activities across multiple Salesforce-based customer programs. This includes functional testing, system integration testing, regression testing, and user acceptance testing (UAT) support. The tester will work closely with developers, business analysts, federal leads, and end users to ensure that all application enhancements and new features meet defined requirements, quality standards, and federal compliance requirements before deployment. The tester will play a critical role in maintaining the quality and integrity of Salesforce applications across all supported customer programs. This role works within an Agile methodology and contributes to sprint ceremonies, defect management, and continuous improvement efforts across a multi-contractor, multi-customer environment. This is a dynamic role that requires the ability to manage testing activities across multiple task orders simultaneously while maintaining thorough documentation and meeting the unique operational, technical, and security requirements of each customer program.

Requirements

Ability to obtain a Public Trust clearance.
Minimum of 1-2 years of experience in software quality assurance and testing.
Experience working on federal government IT contracts is strongly preferred.
Experience supporting multiple concurrent projects or task orders within a government contracting environment.
Experience working in Agile/Scrum environments, including participation in sprint planning, backlog grooming, sprint reviews, and retrospectives.
Experience supporting SaaS-based cloud platform testing in a large, complex enterprise environment.
Demonstrated experience testing Salesforce applications, including custom configurations, Apex triggers, Lightning Web Components (LWC), Flows, and integrations.
Ability to develop and execute test plans, test cases, test scripts, and test reports for Salesforce-based applications.
Experience performing functional testing, regression testing, system integration testing (SIT), and user acceptance testing (UAT).
Ability to test third-party integrations within Salesforce environments (e.g., DocuSign, Slack, Microsoft Teams, MuleSoft).
Experience validating data integrity, data validation rules, and reconciliation across Salesforce and connected systems.
Ability to perform security access testing, including validation of user roles, profiles, and permission sets.
Familiarity with Salesforce sandbox environments and the ability to manage testing activities across multiple sandbox tiers (e.g., Dev, QA, UAT, Production).
Experience testing No Code/Low Code configurations as well as custom-developed Salesforce solutions.
Ability to conduct impact analysis testing when changes are made to connected or downstream systems.
Knowledge of Salesforce governance standards and technical best practices as they relate to quality assurance.
Experience using defect tracking tools such as Jira or Azure DevOps to log and manage defects within Agile sprints.
Familiarity with Agile tools (e.g., Jira, Azure DevOps) for sprint tracking, backlog management, and burndown reporting.
Strong written and verbal communication skills.
Ability to work effectively in a multi-contractor, multi-customer environment, fostering transparency and information sharing.
Understanding of federal IT security requirements and ability to support testing activities related to Authority to Operate (ATO) documentation.
Adherence to USDA IT policies, Supply Chain Risk Management (DR 3540-004), and data rights obligations.

Nice To Haves

Prior experience supporting USDA agencies or federal civilian agencies such as FEMA, FNS/FNA, or AMS is a plus.
Salesforce Administrator Certification.
Salesforce Platform App Builder Certification.
Salesforce Associate Certification.
Salesforce AI Associate Certification.
ISTQB Certified Tester Foundation Level (CTFL) Certification.
Certified Software Quality Analyst (CSQA) Certification.
AWS Certified Cloud Practitioner or similar cloud platform certification.
Experience with automated testing tools compatible with Salesforce (e.g., Selenium, Provar, or Salesforce's built-in testing frameworks).
Familiarity with MuleSoft integration testing across on-premise and cloud environments.
Experience testing DocuSign integration within Salesforce environments.
Familiarity with Experience Cloud/Community Portal testing.
Knowledge of Robotic Process Automation (RPA) testing approaches.
Experience testing file-sharing solution integrations within Salesforce.
Familiarity with OwnBackup or similar backup and recovery validation.
Knowledge of SharePoint for documentation and test artifact management.
Familiarity with UI/UX testing principles and usability testing methods.
Prior experience or familiarity with USDA Food and Nutrition Agency (FNA/FNS) programs, systems, or business processes.
Familiarity with FEMA disaster recovery programs, including claims management systems.
Knowledge of or experience supporting USDA Agricultural Marketing Service (AMS) programs or the ATLAS system.
Understanding of Inter-Agency Agreement (IAA) structures and how they impact service delivery and testing scope.
Familiarity with USDA OCIO DISC organizational structure and service delivery model.
Experience supporting phase-in/phase-out transitions on federal contracts, including knowledge transfer and test documentation handoff.

Responsibilities

Planning, executing, and documenting testing activities across multiple Salesforce-based customer programs.
Performing functional testing, system integration testing, regression testing, and user acceptance testing (UAT) support.
Working closely with developers, business analysts, federal leads, and end users to ensure application enhancements and new features meet requirements, quality standards, and federal compliance requirements.
Maintaining the quality and integrity of Salesforce applications across all supported customer programs.
Contributing to sprint ceremonies, defect management, and continuous improvement efforts within an Agile methodology.
Managing testing activities across multiple task orders simultaneously.
Maintaining thorough documentation and meeting the unique operational, technical, and security requirements of each customer program.
Identifying, documenting, tracking, and managing defects and change requests from discovery through resolution and closure.
Clearly communicating defect details, severity, and reproduction steps to development teams.
Using defect tracking tools such as Jira or Azure DevOps to log and manage defects within Agile sprints.
Performing root cause analysis and working collaboratively with developers to verify defect fixes.
Managing regression testing cycles following defect resolution or new feature deployments.
Developing and maintaining comprehensive test plans aligned with product roadmaps and sprint objectives.
Creating and maintaining test case libraries and traceability matrices to ensure requirements coverage.
Documenting test results, defect reports, and testing summaries for review by federal leads and the COR.
Maintaining up-to-date testing documentation in government-provided tools such as SharePoint or similar platforms.
Contributing to the Quality Assurance Plan (QAP) and supporting ongoing quality control activities.
Contributing to sprint planning, daily standups, retrospectives, and sprint reviews across multiple project teams.
Supporting separate testing backlogs and sprint management for each customer as required.
Clearly communicating testing status, risks, and blockers during Agile ceremonies and in written status reports.
Contributing to weekly and monthly status reports that reflect testing progress, defect metrics, and quality trends.
Managing testing activities across multiple task orders and customer environments simultaneously.
Supporting programs with varying operational, technical, and security requirements.
Maintaining sufficient capacity to support surge testing requirements across FNA, FEMA CLIP, and AMS ATLAS when needed.
Applying consistent testing standards and governance across different customer programs.
Collaborating effectively with developers, business analysts, and federal leads across multiple concurrent programs.
Supporting testing activities related to Authority to Operate (ATO) documentation.
Validating Section 508 accessibility compliance in Salesforce application development and enhancements.
Adhering to USDA IT policies, Supply Chain Risk Management (DR 3540-004), and data rights obligations.
Meeting unique security and compliance testing requirements specific to each customer, including FEMA/DHS and USDA agency standards.
Communicating testing results and quality concerns to both technical and non-technical stakeholders across different agencies.
Supporting customer-specific testing communications and contributing to stakeholder engagement across FNA, FEMA, and AMS programs.