Salesforce / TargetX CRM Specialist

Us: InterSources Inc•Columbia, SC

2d•Onsite

About The Position

This is a part-time contract position for a Systems Analyst – Advanced (Salesforce/TargetX CRM & Communications Specialist) located in Columbia, SC. The role involves managing and maintaining the TargetX Communication Planner and automated email/drip campaigns, creating and troubleshooting communication campaigns, building recipient lists and segments, and utilizing Salesforce reports and dashboards. The specialist will also perform sandbox testing, quality assurance, and documentation for a Slate CRM migration. Collaboration with various university departments and IT teams is expected. The contract duration is 8 months with possible extension, averaging approximately 28 hours per week.

Requirements

3+ Years: Salesforce CRM experience.
3+ Years: TargetX CRM experience.
3+ Years: TargetX Communication Planner.
3+ Years: Creating, managing, renewing, and troubleshooting automated email/drip campaigns.
3+ Years: Salesforce reports, dashboards, objects, fields, and data management.
3+ Years: Troubleshooting CRM and campaign issues involving data, audience selection, configuration, scheduling, and email delivery.
Must currently reside in South Carolina.
Must be available to work fully onsite in Columbia, SC.
Must be comfortable attending an in-person second-round interview.

Nice To Haves

Salesforce and TargetX experience within higher education/universities.
Experience supporting admissions, student recruitment, enrollment management, or student services.
Salesforce Flow and other Salesforce automation tools.
TargetX Forms, Events, Portals, and related functionality.
HTML/CSS for email templates and communications.
Salesforce Data Loader, data imports/exports, and integrations.
Experience with third-party CRM applications.
CRM migration, documentation, UAT, end-user training, and change management.
Exposure to Slate CRM or CRM implementation projects.

Responsibilities

Manage and maintain TargetX Communication Planner and automated email/drip campaigns.
Create, configure, schedule, test, renew, and troubleshoot communication campaigns.
Build recipient lists, audience segments, communication filters, and business rules using Salesforce and TargetX.
Maintain email templates, personalization, scheduling, and campaign documentation.
Troubleshoot campaign delivery failures, incorrect audiences, CRM data issues, and automation errors.
Use Salesforce reports, dashboards, objects, and fields to support CRM operations and campaign performance.
Perform sandbox testing, quality assurance, campaign maintenance, and cleanup.
Document existing Salesforce/TargetX workflows, integrations, and dependencies for Slate CRM migration.
Support migration activities, data validation, UAT, training, and transition planning.
Collaborate with admissions, recruitment, enrollment, IT teams, and business stakeholders.