Salesforce System Administrator

Banner Engineering Career•Plymouth, MN

1d•Onsite

About The Position

Banner Engineering is seeking a Salesforce System Administrator to join their Global Sales and Customer Operations team. This role requires a blend of business acumen and technical skills to develop and document sales processes that support corporate initiatives. Responsibilities include gathering business requirements, designing and maintaining the business application, configuring, conducting systems testing, and supporting the end-user experience. The administrator will be responsible for general ongoing system administration, enhancement development, and building/implementing reports & dashboards for a global implementation. The goal is to create an end-user experience that provides value, is seen as a productive tool, and is fully adopted. This position reports to the Sales Systems Manager.

Requirements

Bachelor’s degree in Computer Science, Business, or related industry experience
Demonstrated experience in a similar role supporting Salesforce.com or a competitive CRM platform
1-3 years of experience in Salesforce
Current certification as a Salesforce Certified Platform Administrator
Able to obtain various Salesforce certifications
Experience defining and supporting system integrations
Expert skills in identifying and capturing business requirements
Strong knowledge of system testing best practices and methodologies
Excellent verbal, written, and interpersonal communication skills
Strong team player with the ability to work effectively with end-users and colleagues domestically and internationally
Strong analytical skills with proven data analysis, data verification, and problem-solving abilities
Detail-oriented with the ability to work and drive tasks independently
Experience with technical project management and team coordination
Experience with the MS Office Suite; strong understanding of Excel preferred
Well-organized, efficient, proactive, self-motivated, and results driven with the ability to deliver quality and timely results

Nice To Haves

Previous experience in a manufacturing field
Experience with additional Salesforce packages and add-ons, including but not limited to Conga, Ironclad, Roll-up Helper, Salesforce Maps, Advanced Approvals, etc
Hands-on experience in Salesforce development, with knowledge in Apex, Visualforce, SOQL, SOSL, Lightning frameworks, and Salesforce APIs.
Familiarity with third-party data manipulation tools such as Inspector, Dataloader.io, and Workbench
Experience using business intelligence tools (Qlik Sense, QlikView)
Active user of Salesforce Trailheads

Responsibilities

Serving as a system administrator for the Salesforce.com environment
Significantly contributing to overall Salesforce design, roadmap, project management, and business requirements
Partnering with the Global Sales Team to assist with data integrity efforts to maximize the organization’s ability to make appropriate business decisions
Being a go-to person for the Salesforce platform – assisting users in understanding the platform, using tools efficiently, and conflict resolution
Reviewing Salesforce release notes for current platform impact and necessary implementation needs to stay supported by Salesforce
Acting as a training resource for new hires across the global sales organizations and sales systems
Working with Banner management and end users to gather, understand, and define business requirements
Maintaining the Sale Systems Team Jira board to align work with business needs and timelines
Developing user stories and to-be process flows to support the design and development of Banner’s Salesforce solution and integrations with other Banner systems with Salesforce
Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories
Contributing to integration projects as needed to support functionality, collaborating with IT and Data quality groups
Completing the configuration to support user stories within Salesforce, Configure Price Quote (CPQ), Manufacturing Cloud, and embedding Business Intelligence (BI) reporting
Contributing to the creation of all necessary system and process documentation required for system maintenance and user training
Providing day-to-day support of Salesforce user requests
Providing and developing ad-hoc and ongoing reporting and dashboards
Managing general and security settings for new and current users
Collaborating with developers to test and verify that solutions will meet the business requirements
Staying up to date with new Salesforce features and functionality
Other duties as assigned