Salesforce Support Specialist

Urban Peak Denver•Denver, CO

About The Position

Under the supervision of the Data Systems Manager, the Salesforce Support Specialist supports the ongoing management, configuration, and enhancement of Urban Peak’s Salesforce platform. The role helps maintain system health, support users, ensure data accuracy, and improve Salesforce processes in alignment with organizational goals. It also helps ensure consistency between Salesforce and integrated systems such as HMIS (Homeless Management Information System), with duties spanning Salesforce administration and data quality oversight. The position’s interactions, interventions, and environments at Urban Peak are expected to be trauma-informed and emphasize the physical and emotional safety of youth and staff. The job duties are performed personally, in cooperation with the supervisor, and/or in coordination with other staff; additional work functions and duties may be assigned.

Requirements

Bachelor’s degree in Information Systems, Business, or a related field, or equivalent experience.
Experience supporting integrated systems or data synchronization processes.
Basic understanding of reports, dashboards, data management, and system integrations.
Strong analytical and problem-solving skills, especially with data reconciliation.
Team-oriented, with a proactive approach to problem-solving.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Understanding of and commitment to trauma-informed care and positive youth development.
Must be insurable as a driver on Urban Peak’s auto liability policy to conduct agency business or transport youth using an Urban Peak vehicle and/or an approved personal vehicle.
Must pass federal and state background checks.
Must pass a pre-employment physical.
Must pass pre-employment tuberculosis (TB) screening.
Must provide proof of education (high school diploma or official transcripts).

Nice To Haves

Two years of experience with Salesforce or another CRM system.
Salesforce Administrator Certification.
Familiarity with nonprofit, housing, or human services data environments.
Lived experience reflective of the youth served; encouraged but not required.
Ability to use a second language in written and verbal communication, particularly languages common in the Denver Metro area; desired but not required.

Responsibilities

Provide day-to-day Salesforce administration support, including user account setup, permissions, and system access.
Assist in building and maintaining reports and dashboards.
Support configuration tasks such as custom objects, fields, page layouts, validation rules, and basic automations (Flows).
Troubleshoot and resolve user issues, escalating complex problems as needed.
Help document system processes, workflows, integrations, and data reconciliation procedures.
Maintain data quality through regular audits, deduplication, and data imports and updates.
Monitor data entry throughout the building, identify performance gaps, and partner with program managers to hold staff accountable to data expectations.
Reconcile data between Salesforce and the integrated HMIS system to ensure accuracy, consistency, and completeness across platforms.
Investigate and resolve data discrepancies between systems in collaboration with the Program Oversight team.
Ensure interactions, interventions, and environments at Urban Peak are trauma-informed and emphasize the physical and emotional safety of youth and staff.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage and critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid Family Leave private plan, with employee/employer costs split 50/50.
403(b) retirement plan with 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued.
Robust Employee Assistance Program.
Second-language pay differential upon successfully passing a language exam.
Staff support for lateral growth through training and mentorship.