Salesforce Support Specialist

Nature

4d • Remote

About The Position

Preferred by Nature is looking for a Salesforce Support Specialist to help its global workforce use Salesforce effectively. Based in India within the Data and Technology division, this role will support the systems and information that enable colleagues to advance better land management and business practices that benefit people, nature and the climate. Reporting to the Senior Salesforce Team Lead, the specialist will resolve day-to-day issues, improve the user experience, and provide practical guidance and training. The role also involves supporting reliable data management, reporting, and ongoing system improvements to help teams and leaders access useful information and work more efficiently. The role is not routine and involves providing timely, practical Salesforce support to a global workforce, proactively responding to questions, investigating issues, and following through to resolution. It also includes managing system-change requests by gathering information, clarifying user needs, and involving the right colleagues in decisions. Improving the user experience by configuring screens, data views, reports, dashboards, and team-focused home pages so that information is easy to find and use is also a key responsibility. Working with internal stakeholders to simplify processes, improve system pages, and make everyday tasks more efficient is expected. Supporting system maintenance, data-quality reviews, and data cleaning to keep information accurate, complete, and useful, and strengthening consistent data-management practices are also part of the role. Developing reports and dashboards that help employees and managers understand performance, identify trends, and make informed decisions, as well as creating clear user guides and training materials, and delivering onboarding and training tailored to the needs of different employee groups are also key duties. Keeping knowledge of Salesforce and related technologies up to date, including emerging developments and opportunities related to artificial intelligence, is also required.

Requirements

• Experience providing application, CRM or business systems support, ideally within Salesforce or a similar platform.
• Excellent communication skills and can collaborate effectively with technical and non-technical stakeholders.
• Experience understanding stakeholder requirements, resolving issues and delivering practical solutions.
• Strong customer service orientation and take a proactive approach to helping users.
• Can investigate issues, identify root causes and recommend solutions using sound analytical and problem-solving skills.
• Understand data quality, data governance and information management, with close attention to detail and accuracy.
• Understand basic User Experience and User Interface principles and how to make systems intuitive and user-friendly.
• Fluent in spoken and written English.
• Motivated to develop your Salesforce expertise and interested in emerging technologies, including artificial intelligence in business systems.
• Legally eligible to work in India.

Nice To Haves

• Hands-on experience supporting Salesforce users.
• Configured system pages or data views, or developed reports and dashboards.
• Created user guides and delivered training or onboarding for business-system users.
• Supported colleagues across different teams, countries or levels of technical confidence.

Responsibilities

• Provide timely, practical Salesforce support to our global workforce, proactively responding to questions, investigating issues and following through to resolution.
• Manage system-change requests by gathering information, clarifying user needs and involving the right colleagues in decisions.
• Improve the user experience by configuring screens, data views, reports, dashboards and team-focused home pages so that information is easy to find and use.
• Work with internal stakeholders to simplify processes, improve system pages and make everyday tasks more efficient.
• Support system maintenance, data-quality reviews and data cleaning to keep information accurate, complete and useful, and strengthen consistent data-management practices.
• Develop reports and dashboards that help employees and managers understand performance, identify trends and make informed decisions.
• Create clear user guides and training materials, and deliver onboarding and training tailored to the needs of different employee groups.
• Keep your knowledge of Salesforce and related technologies up to date, including emerging developments and opportunities related to artificial intelligence.

Benefits

• An in-depth onboarding and professional training that prepares you with the right skills and knowledge to thrive in this role.
• Excellent opportunities for growth and professional development.
• A friendly, international team of colleagues, with a pleasant work environment.
• Global work culture and potential future travel opportunities.
• 20 days of vacation leave per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed