Salesforce Support Analyst

Daxko•Birmingham, AL

38d•$44,000 - $66,000•Remote

About The Position

Are you passionate about helping people get the most out of Salesforce? Do you enjoy solving problems, improving processes, and making technology easier to use? If so, we’d love to meet you. As a Salesforce Support Analyst at Daxko, you will play a key role in ensuring our Salesforce platform runs smoothly for teams across the company. You’ll serve as the go-to expert for end users, providing support, troubleshooting issues, and implementing enhancements that make Salesforce more efficient, scalable, and user friendly. You’ll work closely with our Business Systems team, partnering with Salesforce administrators and developers to keep the platform optimized and continuously improving. This is an excellent opportunity for someone with strong analytical skills and customer service mindset who wants hands-on Salesforce experience and the chance to grow their career. This role reports to the Senior Manager, Business Systems.

Requirements

Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership).
Strong analytical and troubleshooting skills — you enjoy digging into the “why” behind issues.
Excellent communication skills and the ability to translate technical concepts to non-technical users.
High attention to detail when working with data or making administrative updates.
Customer-first mindset with the ability to manage multiple requests and prioritize effectively.
Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.).
Bachelor’s degree in Business Administration or equivalent experience.
Experience with Sales Cloud, Service Cloud, and/or Experience Cloud.
Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting).
Experience with Microsoft 365.

Nice To Haves

1+ years of Salesforce administration experience.
Salesforce certifications such as Admin, Advanced Admin, or Platform App Builder.

Responsibilities

Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets.
Troubleshoot user issues involving records, reports, dashboards, automations, and access.
Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues.
Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.).
Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability.
Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members.
Assist with data management tasks such as imports, exports, and deduplication.
Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing.
Participate in regression and user acceptance testing during new releases or enhancements.
Collaborate with the Business Systems team to identify recurring issues and recommend improvements.