Salesforce Analyst/Administrator

The Pennsylvania State University • University Park, FL

9d • Remote

About The Position

Penn State University is seeking a skilled Salesforce Analyst/Administrator. This is a vital role within the Enterprise Constituent Relationship Management (ECRM) program team who is implementing Salesforce solutions to meet the business needs and strategic goals of our institution. Penn State is building an Enterprise Constituent Relationship Management program using the Salesforce.com platform. ECRM will help to manage our relationships and constituent information, so we can continue to grow as a University alongside all of the members of the Penn State community.

Requirements

• Strong knowledge of the Salesforce platform.
• Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
• Business analysis experience, including requirements gathering and process mapping.
• Ability to analyze data and derive insights from reports and dashboards.
• A proactive, problem-solving mindset with a commitment to quality and accuracy.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• A collaborative and team-oriented approach to work.
• Bachelor's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted

Nice To Haves

• Experience in higher education and/or CRM implementations.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) or willingness to obtain them.

Responsibilities

• Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders.
• Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions.
• Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements.
• Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Manage vendor relationships, working on bug fixes, new features, and optimal product usage.
• Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption.
• Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures.
• Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions.

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees