Salesforce Administrator

Charlie Health • New York City, NY

2d • $90,000 - $140,000 • Remote

About The Position

We are seeking a Salesforce Administrator with experience at high-growth companies to join our team. This individual will be responsible for supporting the design of our Salesforce architecture and strategy, building new features, and supporting our existing and rapidly growing user base. The Salesforce Administrator assists all teams across the organization with their Salesforce needs (Admissions, Clinical Outreach, Patient Finance, Compliance, etc.). Specifically, they ensure system integrity and efficiency, build the CRM infrastructure for Charlie Health, develop reporting to drive insights across the business, and create processes and onboarding documentation for users. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Requirements

• 2-5 years of relevant work experience
• Certified Salesforce Administrator
• Passion for healthcare services
• Highly analytical, with an ability to construct data-driven recommendations
• Exceptional communication, interpersonal, listening and relationship-building skills
• Resourceful with a natural ability to problem solve
• Meticulous attention to detail

Nice To Haves

• Triggers/Apex code knowledge a plus
• Additional Salesforce certifications a plus

Responsibilities

• Assess team needs and pain points and deliver solutions to drive long-term efficiency gains
• Contribute to user and license management including new user setup/deactivation, roles, profiles, permissions, and sharing rules
• Daily administration and support including customization of objects, fields, record types, page layouts, and validation rules
• Management of integrated applications and third-party suppliers (i.e., DocuSign)
• Utilize the latest and greatest automation processes (flows, etc.) to help our users accomplish more, faster
• Document all the incredible customization you have built

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees