Salesforce Analyst

Standard Aero•Cincinnati, OH

About The Position

Salesforce Analyst Cincinnati, OH Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. We are looking for a skilled Salesforce Analyst to support and manage our Salesforce environments at StandardAero. This role focuses on org administration, platform optimization, project coordination, user support, and maintaining system integrity and security. What you'll do:

Requirements

2+ years of experience as a Salesforce Administrator, Analyst, or related role.
Strong understanding of Salesforce configuration, automation, and platform tools.
Familiarity with SDLC, sandbox management, and release coordination.
Strong problem-solving abilities and attention to detail.
Willingness to travel domestically
Strong interpersonal and communication skills, with the ability to build positive working relationships across teams.

Nice To Haves

Experience with user support and IT service management tools (e.g., Jira).
Salesforce Admin Certification.

Responsibilities

Salesforce Administration Manage overall Salesforce org health and platform performance.
Oversee installed packages, upgrades, and compliance.
Plan and prepare for quarterly Salesforce releases and product retirements.
Ensure custom code and automations remain compliant.
Monitor data quality, user activity, license usage, and security benchmarks.
Reduce technical debt and review email audit logs.
Project & Development Support Lead Salesforce-related projects and manage schedules and deliverables.
Gather requirements from business SMEs and review analysis and design (A&D) documentation.
Coordinate the software development lifecycle, releases, and sandbox refreshes.
Prioritize and manage developer workload.
User Support & Helpdesk Manage Jira service requests and maintain SLA performance.
Provide Tier 1 support for key Salesforce users.
Oversee onboarding/offboarding and review HR termination reports.
Back up & Recovery Manage backups for production and sandboxes.
Investigate backup issues and re-authenticate after sandbox refreshes.
Maintain and archive backup records.