Salesforce Sr IT Architect – Customer and Commercial Experience (CCEX)
About The Position
As a Salesforce Sr IT Architect – Customer and Commercial Experience (CCEX) individual contributor at Honeywell, you will leverage your deep expertise in Salesforce solutioning to design and deliver innovative customer and commercial experience projects. Your focus will be on architecting scalable, cutting-edge SFDC solutions that enhance our customer engagement and commercial operations. This role offers a unique opportunity to drive transformation through solution design and strategic technology enablement within a fast-paced, dynamic environment. You will report directly to our Director of IT and work out of our Charlotte, NC location on a Hybrid work schedule. Note: for the first 90 days, new hires must be prepared to work onsite 100% M-F. This role is part of the CCEX portfolio, focusing on Customer & Commercial Experience Solutions, including Salesforce.com, Digital Customer Experience, and Commerce platforms.
Requirements
- Deep expertise in Salesforce solutioning
- Ability to architect scalable, cutting-edge SFDC solutions
- Experience in driving transformation through solution design and strategic technology enablement
- Experience working in a fast-paced, dynamic environment
- Familiarity with Customer & Commercial Experience Solutions, including Salesforce.com, Digital Customer Experience, and Commerce platforms
- Experience in designing and architecting global SFDC solutions
- Ability to collaborate closely with business stakeholders to understand requirements and translate them into scalable Salesforce solutions
- Experience in driving solution innovation by researching and recommending contemporary technologies and best practices for SFDC projects
- Experience leading Proof of Concept (POC) initiatives
- Knowledge of security, data privacy, and accessibility standards
- Ability to partner with teams to integrate SFDC solutions into broader enterprise IT strategy
- Ability to influence product roadmaps
- Awareness of Salesforce platform updates and emerging trends
- Experience developing Lightning components and designing Lightning-based user experiences
- Proficiency in Apex and Visualforce development
- Experience configuring Salesforce administration elements (users, roles, profiles, security controls, workflows, reports)
- Experience designing custom objects, fields, validation rules, approval processes, and dashboards
- Ability to support technically focused, solution-oriented sales proposals
- Experience conducting architecture assessments and developing tactical plans
- Ability to collaborate with sales, marketing, and customer service teams
Responsibilities
- Design and architect global SFDC solutions aligned with Honeywell’s customer and commercial experience objectives
- Collaborate closely with business stakeholders to understand requirements and translate them into scalable Salesforce solutions
- Drive solution innovation by researching and recommending contemporary technologies and best practices for SFDC projects
- Lead Proof of Concept (POC) initiatives to validate new Salesforce features and integrations
- Ensure solutions comply with security, data privacy, and accessibility standards
- Partner with Customer & Commercial Excellence (C&CE) teams to integrate SFDC solutions into the broader enterprise IT strategy
- Influence the Salesforce product roadmap by identifying opportunities to enhance customer and commercial processes
- Maintain awareness of Salesforce platform updates and emerging trends to continuously improve solution capabilities
- Develop Lightning components and design Lightning-based user experiences to meet business needs
- Utilize Apex and Visualforce development skills to build custom functionality where required
- Configure Salesforce administration elements including users, roles, profiles, security controls, workflows, and reports
- Design custom objects, fields, validation rules, approval processes, and dashboards to optimize user productivity and data quality
- Support technically focused, solution-oriented sales proposals by providing architectural expertise and technical insights
- Conduct architecture assessments and develop tactical plans to address infrastructure and software needs related to SFDC solutions
- Collaborate with sales, marketing, and customer service teams to ensure Salesforce solutions effectively support commercial objectives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
