Salesforce Solutions Engineer

Marathon Health

23h • Hybrid

About The Position

The Salesforce Solutions Engineer is a hybrid role that combines hands-on Salesforce platform development and administration with strong business analysis and project delivery. This individual will have extensive experience in listening to business needs and translating requirements into high-quality Salesforce solutions while also owning configuration, end-to-end testing, UAT coordination, issue resolution, and post-deployment support to ensure reliable and scalable outcomes.

Requirements

• Bachelor’s degree in Information Systems, Business, or a related field and 3+ years of Salesforce experience as an Administrator or Consultant, or equivalent combination of education and experience.
• Salesforce Administrator certification required; additional certifications strongly preferred (Salesforce Business Analyst and/or Sales Cloud Consultant).
• Strong knowledge of Sales Cloud, Service Cloud with Omni-Channel, Lightning Experience, Flows, and complex reporting and dashboards; familiarity with LWCs, Apex, SOQL, and triggers preferred.

Nice To Haves

• Familiarity with CI/CD tools, release pipelines, and source control best practices (i.e. Azure DevOps, Gearset, Git).
• Proven ability in requirements gathering, process mapping, user story development, QA, UAT execution, and user training.
• Experience working in Agile environments; Certified Scrum Master preferred.
• Demonstrated ownership of projects with strong follow-through and accountability.
• Experience with healthcare or growth-focused organizations.
• Strong problem solving and analytical thinking skills, focused on root-cause analysis.
• Strong verbal and written communication skills, with the ability to collaborate effectively and build relationships across technical and business teams.
• Highly organized and meticulous; excels at managing numerous priorities concurrently with strong attention to detail and commitment to delivery quality.
• Able to work independently in dynamic, fast-paced environments.
• Upholds the Agile philosophy and maintains flexibility in a changing environment.
• Leverages AI tools to innovate, augment productivity, improve solution quality, and accelerate delivery across analysis, configuration, testing, and documentation.

Responsibilities

• Lead Salesforce enhancements end‑to‑end, managing timelines, priorities, dependencies, and stakeholder communication.
• Partner cross‑functionally with Sales, Marketing, Product, Operations, and IT to understand workflows, gather requirements, and translate needs into user stories, acceptance criteria, and solution designs grounded in Salesforce best practices.
• Drive continuous improvement by identifying recurring issues and workflow inefficiencies and recommending automation and system enhancements.
• Design, configure, and maintain Salesforce solutions (objects, fields, relationships, flows, Lightning pages, reports, dashboards), ensuring strong security, data quality, and access controls.
• Monitor platform health and integrations to troubleshoot automation failures, data issues, and user‑reported defects.
• Maintain and update technical and support documentation.
• Lead QA and UAT planning and execution for Salesforce enhancements, partnering with IT and business stakeholders to validate solutions, manage defect triage and resolution, and obtain business sign‑off prior to production releases.
• Develop and maintain UAT artifacts, training materials, release notes, and end‑user documentation.
• Serve as a point of contact for post‑deployment support and troubleshooting, ensuring rapid issue resolution, feature adoption, system stabilization, and ongoing data integrity.

Benefits

• FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family
• Choice of 2 medical plans
• 2 dental plans
• Vision coverage
• Unlimited free mental health benefits and EAP resources
• Rewards for challenges and healthy lifestyle activities
• Family-building and reproductive health benefits
• Paid parental leave
• Generous PTO or FTO
• Paid Holidays + A Day for What Matters
• Company paid Basic Life and Disability insurance
• Supplemental Life
• Spending Accounts
• 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level