Salesforce Senior Technical Lead / Architect (Amazon Connect & Salesforce Service Cloud Voice)

NTT DATA Services•Dallas, TX

8d•$128,858 - $238,625•Remote

About The Position

NTT DATA is seeking a Senior Salesforce Technical Lead/Architect with expertise in Amazon Connect and Salesforce Service Cloud Voice. This role is responsible for overseeing the technical aspects of Salesforce solutions development and implementation, requiring a strong Salesforce background, development experience, and leadership skills. The position is based in Dallas, Texas.

Requirements

12+ years of experience in Salesforce Ecosystem and integrations experience with various systems
5+ years or more with experience in Salesforce Service Cloud Voice and Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
5+ years as a Salesforce Technical Lead
5+ years of Salesforce architecture, services, and security model
5+ years experience with Salesforce Development Toolkit (Apex, Visualforce, LWC, Lightning, etc.)
5+ years experience in hands-on development leverages design patterns, integrations and SF Architecture
5+ years experience in DevOps - Deployment (SIT/UAT/Prod) and Prod troubleshooting/fixes.
3+ years experience in AWS and Databricks.
5+ years Salesforce’s data model and how and when to create custom objects, junction objects, and other model items
5+ years experience with Agile development methodologies and tools i.e. Jira

Nice To Haves

Excellent analytical, problem-solving, and communication skills
Experience leading and mentoring a team of developers
Must have Salesforce Certified Platform Developer I, Certified Sales Cloud and Service Cloud
BS/MS degree in Computer Science, Information Technology or relevant field

Responsibilities

Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products.
Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality.
Develop custom solutions and interfaces leveraging the Salesforce platform.
Lead the hands-on technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity.
Create and maintain comprehensive technical documentation including design specifications, deployment guides & system support guides.
Lead and manage end-to-end Salesforce projects.
Design and develop customizations using Salesforce.com developer toolkit.
Architect, design, and develop custom applications on the Salesforce platform using Apex programming.
Establish and maintain user roles, profiles, security settings, access levels, and sharing rules.
Perform data migration and maintain data quality using standard Salesforce data tools.
Guide and mentor the development team, ensuring code and design quality.
Collaborate with stakeholders to manage and prioritize project backlogs.
Stay current with Salesforce updates and new technologies and leverage them to bring business benefits.
Ensure the Salesforce system aligns with company’s business processes and collaborate with stakeholders to continually improve and further optimize the system.
Perform code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used.
Provide mentorship and supervise development team.
Stay up to date with the latest Salesforce updates and features to provide guidance on best practices and new functionalities.
Designing and implementing Salesforce-based systems and applications to meet business requirements.
Leading a team of Salesforce developers and ensuring best practices in development and integration are followed.
Collaborating with stakeholders to gather requirements and define project scope, while maintaining high technical standards.
Provide technical expertise and guidance to business stakeholders to ensure effective use of Salesforce for their needs.
Proven experience in DevOps - Deployment (SIT/UAT/Prod) and Prod troubleshooting/fixes.