Salesforce Senior Solution Consultant: Business Analyst

Guidehouse • San Antonio, TX

2d • Onsite

About The Position

The Solution Architect / Senior Solution Architect is a dual-impact leader across presales and delivery, responsible for shaping, scoping, and aligning complex engagements to position federal customers for long-term success as a trusted advisor. This role drives architectural strategy from initial solutioning through execution, ensuring mission-critical programs are set up to deliver measurable outcomes. Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward. Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform. Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise. Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. Expert in Salesforce configuration and architectural strategy, translating current-state complexity into clear target-state designs, closing capability gaps, and delivering solutions that enable achievement of critical business and mission outcomes. Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs. Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs. Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders. Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience. A great listener with the ability to connect with people in diverse roles. Resourceful and innovative thinker who can work through and solve problems. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.). Experience in public sector digital transformation initiatives. Ability to convey and convince customers of best practices at various levels within a large organization. Application design and development background. Serve as a trusted advisor to the client.

Requirements

• Minimum of FIVE (5) years of professional experience
• Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree)
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.
• U.S. citizenship is contractually required
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "Public Trust" security clearance
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
• Strong communication skills, both written and verbal
• Able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to connect with people in diverse roles
• Resourceful and innovative thinker who can work through and solve problems
• Experience in public sector digital transformation initiatives
• Ability to convey and convince customers of best practices at various levels within a large organization
• Application design and development background

Nice To Haves

• Hands-on experience with Public Sector Solutions (“Agentforce Public Sector”)
• Hands-on experience with Omni Studio
• Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred

Responsibilities

• Shape, scope, and align complex engagements to position federal customers for long-term success as a trusted advisor.
• Drive architectural strategy from initial solutioning through execution, ensuring mission-critical programs are set up to deliver measurable outcomes.
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.
• Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization.
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
• Translate current-state complexity into clear target-state designs, closing capability gaps, and delivering solutions that enable achievement of critical business and mission outcomes.
• Lead discovery sessions, define business requirements, write user stories and provide detailed system and functional designs.
• Document business processes and wire-frame system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
• Effectively present a point of view and clearly articulate the rationale to a variety of stakeholders.
• Develop materials that are appropriate for the audience.
• Connect with people in diverse roles.
• Work through and solve problems.
• Convey and convince customers of best practices at various levels within a large organization.
• Serve as a trusted advisor to the client.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree