Salesforce Product Owner || Remote role with travel to Waltham, MA (client will pay the expenses)
About The Position
The Salesforce Product Owner owns product requirements throughout the full lifecycle, from initial discovery and documentation through development, testing, and rollout. The role leads requirements gathering and elicitation, translating complex business needs into clear user stories, use cases, process flows, and acceptance criteria. The Product Owner prioritizes features and enhancements based on business value, risk, and operational impact, and serves as the primary decision-maker for scope, priorities, and trade-offs. The role aligns Salesforce capabilities with gas utility objectives, regulatory mandates, and customer service goals, ensuring solutions support CIS, billing, metering, outage management, and field service processes. The position partners with gas utility business leads across Customer Operations, Field Operations, Billing, Compliance, and IT, and communicates product status, release plans, and outcomes to executive and operational stakeholders. It also supports backlog grooming, sprint planning, and ongoing Agile ceremonies, applying SAFe and other advanced Agile methodologies. This is a remote role with quarterly travel to Waltham, Massachusetts; travel expenses are paid by the client. The posting describes the position as a contract of six or more months.
Requirements
- Strong knowledge of Salesforce CRM.
- Strong knowledge of Service Cloud, including case management and customer service.
- Understanding of data models and integrations.
- Understanding of workflows, flows, and automation.
- Experience with backlog management and prioritization.
- Ability to write clear user stories with acceptance criteria.
- Strong stakeholder management skills.
- Experience with SAFe or Agile frameworks; advanced Agile methodology experience, specifically SAFe, is stated.
- Ability to balance business value, technical constraints, and delivery timelines.
- Ability to influence without authority through professional and effective communication.
Nice To Haves
- SQL knowledge.
- Utility industry experience.
Responsibilities
- Own product requirements from initial discovery through documentation, development, testing, and rollout.
- Lead requirements gathering and elicitation, translating complex business needs into user stories, use cases, process flows, and acceptance criteria.
- Prioritize features and enhancements based on business value, risk, and operational impact.
- Ensure Salesforce solutions support CIS, billing, metering, outage management, and field service processes.
- Partner with gas utility business leads in Customer Operations, Field Operations, Billing, Compliance, and IT.
- Gather, analyze, and translate business requirements into clearly defined user stories and acceptance criteria.
- Make primary decisions regarding scope, priorities, and trade-offs.
- Communicate product status, release plans, and outcomes to executive and operational stakeholders.
- Influence stakeholders through professional and effective communication, including without formal authority.
- Support and influence product backlog grooming, sprint planning, and ongoing Agile ceremonies.
- Align technical capabilities with gas utility objectives, regulatory mandates, and customer service goals.
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What This Job Offers
Education Level
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