Salesforce Product Manager

Cardinal Group Companies•Denver, CO

4h•Onsite

About The Position

As the Salesforce Product Manager, you will be the strategic architect of Cardinal’s Salesforce ecosystem. You will lead the long-term vision, roadmap, and delivery of the Sales and Service Cloud platforms, transforming business needs into scalable technical solutions. This role combines deep technical Salesforce expertise with advanced product management and business analysis to ensure our technology drives operational excellence, team efficiency, and a superior community experience. The ideal candidate is a visionary leader who can balance immediate support and technical needs with the strategic execution of a high-impact digital roadmap.

Requirements

Minimum of 2-3 years in a Salesforce configuration or administration role
Salesforce Certified Administrator or similar certification is required.
Proven track record of managing a product roadmap, prioritizing backlogs, and delivering complex enterprise-level projects.
Deep knowledge of Salesforce Flow, Service Cloud, and Sales Cloud.
Proven ability to utilize AI tools to increase both individual and team productivity.
Independent, sound decision-making skills with the ability to explain complex technical solutions in non-technical terms.
Exceptional written and verbal communication skills with a strong focus on customer service.
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Nice To Haves

Experience with helpdesk ticketing systems (e.g., SolarWinds, ServiceNow) is a plus

Responsibilities

Define and maintain the Salesforce product vision and roadmap, balancing stakeholder requests, technical debt, and high-impact system enhancements to align technical capabilities with Cardinal’s overarching business strategy.
Serve as the primary liaison between executive stakeholders, department heads, and technical teams to gather and document complex business requirements. Conduct deep-dive business process audits to identify opportunities for automation and workflow optimization. Translate high-level business goals into detailed technical user stories and functional specifications.
Independently perform all configuration tasks using standard Salesforce tools, including custom objects, fields, lightning record pages, validation rules, approval processes, reports, dashboards, and advanced Flow Builder (Screen, Record-Triggered, Auto launched, and Scheduled).
Oversee Service Cloud (Service Console, Case Management, Communities, SLAs, and Knowledge) and Sales Cloud (Opportunities, Assets, Contacts, and Accounts) to support diverse departmental needs.
Experience with Agentforce, AI and automation tools to boost team efficiency, optimize operational processes, and eliminate manual bottlenecks.
Manage the full release lifecycle, including managing changesets, performing rigorous testing, and conducting QA to ensure seamless deployments. Oversee system governance, security, and compliance to ensure the integrity of our Salesforce instance.
Act as the primary point of contact for Salesforce issues, providing documentation and training to ensure Team Members can effectively utilize the platform.