Salesforce Product & Delivery Lead

Altus Group • Toronto, ON

10d • CA$100,000 - CA$120,000 • Remote

About The Position

We are looking for a Salesforce Product & Delivery Lead to join our Enterprise Business Applications team. You will take ownership of the Salesforce backlog and bring greater structure, transparency, and accountability to how business needs move from initial request through prioritization, development, release, and adoption. This is not a traditional project management role. You will operate as a hands-on product owner and delivery lead, partnering closely with business stakeholders to understand what they need, translate competing priorities into a clear and actionable backlog, and work with Business Analysts and Developers to move the right work forward. You will balance business value with team capacity, facilitate prioritization and release decisions, manage dependencies, and ensure stakeholders understand what is being delivered, when, and why. You will be joining a team that is evolving how it supports the business and delivers enterprise applications. There is an opportunity to establish stronger product ownership practices, create more effective intake and prioritization processes, and build trust between the business and technology teams. You will become a key point of connection across functions, bringing the confidence to challenge requests, make trade-offs visible, and keep stakeholders aligned while maintaining momentum on steady-state enhancements and small-to-mid-sized projects. This is an opportunity for someone who understands Salesforce as more than a technology platform and can connect its capabilities to real business needs. You bring a combination of product ownership, stakeholder management, and delivery expertise, along with the judgement to navigate competing priorities and the drive to create a more disciplined, predictable, and trusted approach to Salesforce delivery. This is a remote role based in the Eastern Time Zone, with a preference for candidates located in the Greater Toronto Area.

Requirements

• 5+ years of experience in product ownership, delivery management, or a similar role, with meaningful hands-on experience working with Salesforce.
• Experience owning and managing a prioritized backlog across multiple business stakeholders, particularly in environments where demand exceeds available capacity.
• Ability to translate business needs into clear user stories and acceptance criteria and bring structure and discipline to intake, prioritization, and planning.
• Strong working knowledge of Salesforce as a business platform and understanding of how organizations leverage it across functions such as Sales, Service, Marketing, customer engagement, CPQ, or quote-to-cash.
• Experience delivering enhancements and projects on enterprise business platforms, including release planning, dependency management, forecasting, testing coordination, risk escalation, and formal business acceptance.
• Ability to balance competing priorities against finite team capacity while maintaining momentum and accountability.
• Comfort facilitating prioritization discussions with senior stakeholders, asking thoughtful questions, challenging requests, and communicating when work needs to be deferred or declined.
• Ability to explain the rationale behind decisions and build confidence even when priorities compete.
• Clear and thoughtful communicator who can build trusted relationships across business and technical teams, including in a remote environment.
• Comfort acting as the face of the applications team and translating between business needs and technical delivery.
• Experience using backlog and delivery management tools.
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Project Management, or a related discipline, or an equivalent combination of education and relevant professional experience.

Nice To Haves

• Salesforce certification
• Broader exposure to how Salesforce supports Sales, Service, Marketing, CPQ, quote-to-cash, or related customer and commercial processes.
• Experience using Azure DevOps for backlog and delivery management, although experience with comparable tools is equally valuable.

Responsibilities

• Own the Salesforce backlog. Lead the intake and prioritization process from initial business request through triage, validation, and delivery. Maintain a single, clearly prioritized backlog and ensure stakeholders understand what is moving forward, what is deferred, and why.
• Lead business prioritization. Bring stakeholders together to evaluate competing requests against business value, effort, dependencies, and available capacity. Facilitate informed decisions, challenge priorities when needed, and make trade-offs transparent.
• Turn business needs into actionable work. Partner with business owners to understand their requirements, help frame demand clearly, and work closely with Business Analysts and Developers to translate priorities into user stories, acceptance criteria, and deliverable solutions.
• Plan and coordinate delivery. Manage steady-state enhancements and small-to-mid-sized projects, sequencing releases against team capacity, maintaining reliable forecasts, and identifying potential conflicts or delivery risks before they result in delays.
• Manage dependencies and delivery activities. Coordinate across business functions, technical teams, integrations, and third-party partners. Lead delivery ceremonies, track progress, escalate risks, and provide clear status updates to stakeholders and leadership.
• Drive testing, acceptance, and adoption. Coordinate testing cycles and formal business acceptance, ensuring delivered solutions align with agreed requirements and supporting the transition from delivery through sign-off and adoption.
• Build trusted stakeholder relationships. Act as a primary point of contact between the business and the applications team. Communicate priorities, risks, sequencing decisions, and changes early and clearly while building confidence through consistent and reliable delivery.
• Develop deep Salesforce business knowledge. Build an understanding of how Salesforce supports sales, service, marketing, customer engagement, and related processes across the organization, using that knowledge to help stakeholders make informed decisions about enhancements and priorities.

Benefits

• Competitive compensation
• Incentive and bonus plans
• Total rewards package prioritizing mental, physical, and financial well-being
• Investment in professional learning
• Access to over 150,000 hours of learning content via Altus Intelligence Academy
• Flexibility to align work location to the needs of the work (Activity-Based Work model)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level