Salesforce Portfolio Manager
About The Position
The Enterprise Salesforce Portfolio Manager is a dedicated, non-billable leadership role that provides to New York State ITS to orchestrate the entire portfolio of Salesforce Statements of Work delivered under the statewide Enterprise Agreement. This individual reports operationally to the ITS Salesforce Center of Excellence and serves as the single point of accountability for enterprise-wide visibility, capacity planning, and delivery health across all concurrent agency projects. The role's purpose is to provide the State with a consolidated view of cost, schedule, scope, risk, and resource capacity across every SOW, ensuring delivery stays on track before issues impact individual agencies. This role is crucial because the contract's work is distributed across many independent SOWs and multiple agencies, meaning no single agency has a complete overview. The Portfolio Manager provides this enterprise perspective by monitoring project burn rates, forecasting resource demand against the shared bench, identifying cross-agency dependencies and reuse opportunities, and supplying continuous performance feedback to the COE. It acts as the liaison between EDI delivery teams and the State's governance structure.
Requirements
- Minimum 7 years of IT program and portfolio management experience.
- PMP certification or equivalent.
- Demonstrated experience overseeing multiple concurrent enterprise Salesforce implementations.
- Experience delivering for government or regulated entities.
- Proven portfolio-level governance within a client Center of Excellence / enterprise-standards environment.
- Strong executive communication, stakeholder management, and cross-organization escalation skills.
Nice To Haves
- Public-sector (state or local government) Salesforce program experience.
- Salesforce certifications (e.g., Certified Administrator, Platform App Builder) demonstrating platform fluency.
- Program-management credentials beyond PMP — PgMP, SAFe Agilist, or ITIL.
- Hands-on experience with portfolio/PPM and dashboarding tooling (Smartsheet, Jira, MS Project, or Salesforce-native reporting).
- Experience running capacity and resource management across a shared bench / on-call delivery model.
Responsibilities
- Track all Salesforce projects and related SOWs issued under the master contract.
- Maintain the enterprise project portfolio dashboard as a live, consolidated view.
- Monitor schedule, scope, and cost performance — including project burn rate — and flag variances early.
- Provide consolidated status reporting to the State and the COE.
- Identify risks, dependencies, and cross-agency coordination issues across the portfolio.
- Maintain an enterprise risk and issue log spanning all Purchase Orders.
- Escalate issues affecting multiple agencies or enterprise architecture alignment.
- Recommend mitigations for delays and roadblocks that threaten timely completion.
- Forecast resource demand and perform capacity planning by labor category against the shared bench.
- Report current staffing levels, available capacity, resource-assignment status, background-check status, and anticipated capacity constraints.
- Ensure adherence to Resource Availability & Readiness requirements — 10-day resource assignment and 30-day project kickoff.
- Identify opportunities to reuse shared components and enterprise solutions, feeding the COE reusable-asset library.
- Support quarterly enterprise performance reviews and coordinate enterprise-level contractor reporting.
- Coordinate a minimum of four State training sessions per year (Salesforce administration, configuration best practices, platform updates).
Benefits
- Flexible work from home options available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
