Salesforce Platform Mgr

Tolmar•Buffalo Grove, IL

2d•$100,000 - $125,000

About The Position

The Salesforce Platform Manager owns and operates Tolmar's Salesforce.com CRM environment, serving as the central point of accountability for platform health, data integrity, and feature development. This role supports Tolmar’s commercial organization primarily field sales, sales leadership, and marketing by ensuring the CRM evolves alongside business needs. They have a combination of deep Salesforce technical expertise with a track record of strong business partnership, acting as both system administrator and strategic collaborator.

Requirements

Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
Collaborate with cross-functional teams to build sustainable applications, i.e. sales, marketing and analytics.
An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical internal and external stakeholders
Ability to grasp the requirements of clients from diverse sectors and translate those demands into a compelling vision and roadmap for our clients.
Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
Strong communication skills, with proven track record translating business requirements into technical salesforce.com solutions
Bachelor’s degree in information technology, computer science, or another quantitative field
5+ years of experience working in salesforce.com administration, preferably in life sciences
Strong proficiency with Sales Cloud, flows, apex classes, lightning components, and custom objects
Certifications: Platform Administrator Required

Nice To Haves

Developer 1 and App Builder would be a plus

Responsibilities

Coordinate with sales leadership to modify sales team structure, onboard and offboard sales representatives, update accounts and contacts, and enhance salesforce objects and classes to meet evolving business needs.
Train and coach sales representatives on Tolmar’s salesforce.com system, reviewing key functionality so they can use the system effectively on their first day in the field
Design and optimize page layouts and salesforce.com reporting based on field feedback to reduce administrative burden, and improve efficiency in call logging
Build and maintain dashboards and scheduled reports for sales leadership and marketing, ensuring stakeholders have timely visibility into pipeline activity, call metrics, and territory performance
Implement zip code based and account-based alignments in salesforce.com, based on requirements and rules shared by analytics and sales leadership
Work with commercial analytics team and field sales to ensure all contacts and accounts align with best available information from our commercial datasets as well as field intelligence
Manage external data matching and reconciliation processes to ensure accurate linkage between CRM records and enterprise data sources
Govern record type usage, lifecycle states, and account hierarchies to ensure data consistency and usability
Define and implement de-duplication and merge rules using external identifiers, address normalization, and business logic to maintain a single source of truth for accounts
Oversee ongoing data quality monitoring, identifying and resolving inconsistencies across accounts, HCPs, and affiliations
Coordinate with IT and analytics teams on integration between Salesforce.com and adjacent systems (e.g., data warehouses, MDM platforms, marketing automation tools, or third-party data providers)
Manage relationships with Salesforce support, AppExchange product vendors, and implementation partners as needed to resolve issues and evaluate new capabilities
Monitor integration health and troubleshoot data flow issues between Salesforce.com and connected systems
Build and maintain scalable automation using Flow and Apex to support ownership assignment, data updates, and business processes
Translate business requirements into standardized, reusable automation patterns across business units, and troubleshoot existing automation to improve performance and maintainability
Maintain comprehensive documentation of system configuration, automation logic, data flows, and integration points
Manage sandbox environments, coordinate deployments, and follow change management best practices to minimize disruption to production users
Perform various other duties as assigned.

Benefits

Competitive and inclusive medical, dental, and vision coverage options
Flexible Spending Accounts for medical expenses and dependent care expenses
HSA through our HDHP
CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage
Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9%
Tolmar-paid Life, LTD, and STD insurance coverages, as well as voluntary benefit options
Employee Assistance Plan, Legal Guidance, and Funeral Planning & Concierge Services
Adoption and family-planning benefits, Fertility and Family Forming Benefits
Generous paid time off, including:
Vacation, sick time, and holidays
Volunteer time to participate in your community
Discretionary year-end shutdown