Platform Reliability Mgr.

Adobe • San Jose, CA

9d

About The Position

We are seeking a hands-on Platform Reliability Manager to lead the reliability, operations, and continuous improvement of several business-critical Platforms used across Marketing, HR, and Business Operations. This role sits within Adobe Technology Services and is responsible for ensuring these Platforms are dependable, observable, and well-operated at scale. You will lead a small, globally distributed team setting operational standards, guiding incident response, and partnering closely with both internal Partners and external SaaS providers. The ideal candidate brings a strong foundation in operating reliable platforms, along with proficiency to communicate clearly above the technical layer and hold internal and external Vendors accountable to the consistency and service levels Adobe expects. Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Requirements

• Experience managing and developing a global, distributed reliability team
• Strong understanding of observability, incident management, and operational standard methodologies
• Experience crafting or enforcing change and deployment processes that balance speed with stability
• Demonstrated ability to manage vendor relationships, including setting expectations, reviewing performance, and driving accountability during incidents or service degradation
• Familiar with employing AI effectively through context curation and documentation to achieve high velocity and quality in execution
• Bachelor's degree in engineering or information systems
• 10+ years of experience in a similar

Responsibilities

• Own the reliability and operational health of enterprise operational efficiency platforms, with a mix of end-to-end ownership and shared operational responsibility
• Lead and develop a geographically dispersed team across North America and Europe, including managing an on-call rotation
• Establish and evolve a standard operational model for change management and incident response across platforms
• Drive operational rigor through strong observability practices, including metrics, alerting, and insight into platform health
• Lead response to major incidents, ensuring clear communication, effective coordination, root cause identification, and durable remediation
• Act as the primary operational point of contact for SaaS platform vendors, holding providers accountable for reliability, incident response, and service commitments
• Communicate platform health, risks, and tradeoffs in business-relevant terms to functional partners and leadership
• Detail operational standards as context for AI (and leverage AI) to improve reliability practices

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees