Salesforce Platform Developer (CEMI)

Cornell University•Ithaca, MI

2d•$107,682 - $131,611•Remote

About The Position

The Cornell Experience Modernization Initiative (CEMI) is a multi-year program designed to improve the experience of students, faculty, staff, alumni, donors, patients, and partners by unifying and enhancing administrative systems and processes across all Cornell University locations. The CEMI Donor Engagement and Experience Project (DEEP) is a major, multi-year effort to modernize and unify development and engagement technology across Cornell’s Ithaca and Cornell Tech campuses, Weill Cornell Medicine (WCM), and the Lab of Ornithology. The CEMI Salesforce Platform Developer plays a critical role within the Cornell Enterprise Modernization Initiative (CEMI), with primary responsibility supporting Enterprise Salesforce Operations across Cornell's growing portfolio of Salesforce solutions. This is a 3-year term appointment which may be ended or extended based on organizational needs, funding availability, and performance. This position is eligible for remote work within the United States, subject to Cornell University's approval process for out-of-state work arrangements and all applicable legal and operational requirements. Candidates must be able to travel to Cornell's Ithaca campus periodically for meetings, training, and other business needs. The university reserves the right to modify or discontinue remote work arrangements as business needs require.

Requirements

Bachelor's degree in computer science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
Five (5)+ years of hands-on Salesforce development experience in complex, enterprise environments.
Demonstrated experience working with multiple Salesforce managed packages.
Strong hands-on experience with the Salesforce platform and core data models, including development using Apex, Lightning Web Components (LWC), Flows, declarative automation, validation rules, security and sharing models, and overall Salesforce application configuration and customization.
Experience designing scalable Salesforce solutions, including data models, integrations, and platform design patterns, and contributing to Salesforce platform architecture and solution design in alignment with enterprise architecture standards.
Experience designing and supporting Salesforce integrations with external systems using APIs, integration middleware, and related technologies.
Experience working within structured environment strategies, release management processes, and platform governance frameworks, and participating in architecture reviews and technical design discussions to support platform scalability, stability, and long-term sustainability.
Experience working with sensitive and regulated data, including HIPAA-regulated medical data, FERPA-protected student data, confidential data, and PII, in compliance with privacy and security requirements.
Experience supporting Salesforce Experience Cloud solutions and user-facing workflows.
Experience translating business requirements and user stories into technical designs, implementing solutions, testing, and deployments.
Strong analytical, problem-solving, and troubleshooting skills.
Strong written and verbal communication skills, with the ability to collaborate across technical and non-technical stakeholders.
Ability to work independently and collaboratively in a complex, multi-stakeholder environment.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Nice To Haves

Experience working and supporting large-scale, multi-year enterprise implementations, particularly in higher education, healthcare, nonprofit, or similarly complex environments
Experience working with emerging Salesforce capabilities, including Data360 (data unification and activation), Salesforce Agentforce, and other AI-assisted or next-generation platform features
Experience supporting Salesforce analytics and reporting solutions, such as CRM Analytics, TableauNext, or advanced reporting frameworks
Experience integrating Salesforce with Marketing Cloud, including preference and consent management, audience activation, and engagement data synchronization
Salesforce certifications such as Platform Developer I or II, Salesforce Certified System Architect, Integration Architecture Designer, Data Architecture and Management Designer, Salesforce AI Specialist, or equivalent
Experience operating within formal governance structures, including data governance, security review, architecture review boards, and enterprise change management processes
Demonstrated ability to work effectively across multiple business units, balancing standardization with local requirements.
Experience partnering with system integrators and external vendors in complex delivery models
Experience contributing to platform modernization initiatives, including technical debt reduction, adoption of new Salesforce features, and continuous improvement practices

Responsibilities

Contribute to Salesforce platform architecture and solution design, including data architecture, integration strategy, environment design, and release management approaches.
Design and implement scalable Salesforce solutions using sound architectural principles, enterprise design patterns, and platform governance standards.
Develop and maintain Salesforce applications, custom components, and workflow logic using Apex, Lightning Web Components (LWC), Flows, and declarative automation.
Configure and extend Salesforce managed packages, ensuring compatibility with custom solutions and enterprise requirements.
Design and maintain scalable custom data models that integrate seamlessly with managed package architectures.
Develop and support opportunity-based and case-based workflows leveraging Sales Cloud and Service Cloud capabilities across students, employees, faculty, research, donor and fundraising, marketing and external use cases.
Design and implement Salesforce integrations using APIs, middleware, and other integration technologies to support internal and external systems.
Build advanced reports, dashboards, and analytics to support academic, administrative, engagement, and operational decision making.
Configure and maintain role-based security, permissions, and access controls in alignment with institutional governance and compliance requirements.
Design, deploy, and support secure, user friendly Experience Cloud solutions that enable guided workflows and self-service engagement.
Support Salesforce org development and administration, including environment management, testing, release coordination, and deployment activities.
Provide technical support through issue triage, troubleshooting, root cause analysis, and resolution.
Contribute to the design and implementation of emerging enterprise capabilities, including Data360 (data unification and activation) and Salesforce Agentforce (AI assisted workflows).
Ensure all Salesforce solutions comply with institutional and regulatory requirements governing HIPAA regulated medical data, FERPA protected student data, confidential information, and personally identifiable information (PII), including HIPAA, FERPA, and GDPR where applicable.
Collaborate with technical teams and stakeholders across the university to align Salesforce solutions with broader information management and modernization strategies.
Serve as a subject matter expert for Salesforce development, supporting ongoing platform modernization and evolution across Cornell's Salesforce ecosystem.
Foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program