Salesforce Operations Analyst

Goosehead Insurance • Westlake, OH

60d • Onsite

About The Position

As a Operations Analyst at Goosehead, you will play an integral role in the development of our enterprise technology platform.

Requirements

• Bachelor's degree or above (Mathematics, Statistics, Finance or Computer Science preferred)
• 2+ years of experience in Salesforce and
• 2+ years of experience in project management
• Advanced skills in Excel

Responsibilities

• Maintaining the integrity of the Salesforce platform, including data management, system configuration, business analyst, and Project/Product Management
• Conducting business analysis and process improvement efforts, including documenting business requirements, conducting gap analysis, and recommending solutions to meet business needs
• Supporting the design, development, and testing of custom Salesforce solutions, including custom objects, flows, and processes
• Working with stakeholders to ensure the successful implementation and adoption of new Salesforce solutions
• Participating in the development and maintenance of Salesforce policies and procedures
• Staying current with Salesforce product releases, features, and best practices to continuously improve the platform and its capabilities
• Providing ongoing support to Salesforce users, including troubleshooting, training, and assistance with report creation and dashboards
• Notify impacted users of upcoming changes and planned releases.
• Maintain accurate status, initial estimates, and actual estimates for tasks in DevOps.
• Act as a liaison between business representatives and the technical team to build and document Salesforce solutions.
• Create detailed user stories and business solution documentation, including screenshots, mockups, diagrams, flowcharts, and process flow diagrams.

Benefits

• 401(k) plan
• employee stock purchase plan
• disability
• medical, dental and vision insurance
• two weeks paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 1,001-5,000 employees