Salesforce Marketing Cloud Engagement Manager

Capgemini • Atlanta, GA

3d

About The Position

We are seeking an experienced Program Manager / Engagement Manager to lead a complex, enterprise-wide Salesforce transformation initiative. This individual will be responsible for overseeing multiple concurrent Salesforce workstreams, including two Salesforce Marketing Cloud (SFMC) implementations and migrations, as well as the ongoing governance, support, and optimization of an existing SFMC Business Unit. In partnership with the Sales Cloud and Service Cloud Program Manager, this role will drive cross-functional alignment, manage interdependencies, and help ensure the successful delivery of the organization's broader Salesforce transformation strategy.

Requirements

• 8+ years of IT program and project management experience, including leadership of large-scale software implementation initiatives throughout the Software Development Lifecycle (SDLC).
• 3-5+ years leading Salesforce implementation programs with responsibility for delivery, governance, stakeholder management, and business outcomes.
• Proven experience managing enterprise-scale digital transformation programs involving both business and technology stakeholders.
• Experience managing offshore and distributed development teams.
• Experience establishing PMO standards, governance models, and reporting frameworks.

Nice To Haves

• Strong understanding of Salesforce Marketing Cloud Engagement (SFMC)
• Salesforce platform governance and operating models
• Data migration and system integration initiatives
• CRM data management and customer data strategies.

Responsibilities

• Lead planning, execution, and delivery of multiple Salesforce initiatives running concurrently.
• Develop and maintain integrated program plans, milestones, and critical path dependencies.
• Establish and facilitate program governance, executive steering committees, and status reporting.
• Monitor overall program health, proactively identifying risks, issues, and mitigation strategies.
• Ensure alignment across all Salesforce workstreams, vendors, and business stakeholders.
• Coordinate onshore and offshore development teams responsible for configuration, customization, integration, and data migration activities.
• Ensure teams meet delivery commitments, quality standards, and timeline expectations.
• Manage budgets, forecasts, resource capacity plans, and vendor performance.

Benefits

• Paid time off based on employee grade (A-F), depending on grade: Vacation: 12-25 days
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed