Salesforce Manager
About The Position
The Salesforce Manager serves as the enterprise owner and operational leader for the joint agency Salesforce ecosystem, with accountability for strategy, architecture, governance, delivery, and people leadership. Reporting to the Senior Director of IT, this role ensures Salesforce functions as a mission-critical enterprise platform that advances agencies’ strategic priorities, data integrity, and long-term scalability. The Salesforce Manager acts as a key member of IT leadership, translating organizational strategy into executable platform roadmaps; leading and supervising Salesforce staff and partners; and advising senior leadership on CRM, data, and enterprise platform capabilities. The role supports the agencies global mission and commitment to building an anti-racist culture by establishing inclusive, ethical, and well-governed data practices across the enterprise.
Requirements
- Bachelor’s degree in a related field, or equivalent experience
- Salesforce administration and enterprise platform architecture
- Enterprise CRM strategy, governance, and lifecycle management
- Relational data concepts, APIs, and cloud integrations
- Security, compliance, and enterprise risk management
- Vendor, contract, and budget oversight
- Executive level reporting and analytics
- Demonstrated experience leading enterprise platforms in complex, mission driven organizations
- Proven people leadership experience, including supervision and team development
- Ability to operate effectively with autonomy
- Strong executive communication and influence skills
- Expertise in translating strategy into scalable technical solutions
- Track record of delivering high complexity initiatives with organizational impact
Nice To Haves
- SQL administration (preferred)
- Familiarity with the United Methodist Church (preferred)
Responsibilities
- Provide enterprise level leadership and direction for Salesforce, establishing platform vision, multi-year roadmap, architectural standards, and governance aligned with GBHEM and GBGM strategy and IT enterprise architecture.
- Lead, supervise, and develop Salesforce personnel and long-term contractors, including staffing strategy, performance management, coaching, succession planning, and prioritization of work.
- Oversee Salesforce architecture, configurations, integrations, and operational health, ensuring reliability, scalability, data integrity, security, and compliance across the enterprise.
- Direct enterprise reporting, dashboards, and analytics capabilities to support executive decision making, institutional effectiveness, and data driven strategy.
- Champion enterprise adoption through training, change management, and continuous user experience improvement to maximize organizational value from Salesforce investments.
- Partner with internal leaders, external agencies, and vendors to deliver enterprise initiatives; provide strategic oversight of vendors, implementation partners, and outsourced work.
Benefits
- A competitive benefits package
- Yearly stipend paid bi-weekly for home office equipment, Internet service, and other costs related to working remotely.
- Laptop
- Docking station
- Up to two (2) monitors
- Standard wireless keyboard and mouse
- GBHEM approved software
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What This Job Offers
Job Type
Full-time
Career Level
Manager
