Salesforce Implementation and Integration Lead, Ford Energy

Ford • Dearborn, MI

3d • Hybrid

About The Position

This is a high-impact IT delivery leadership position. As the Salesforce Implementation and Integration Lead for Ford Energy IT, you will drive both the functional delivery and the technical orchestration of our core sales and service platform. In this role, you will be the recognized technical authority responsible for standing up Salesforce capabilities while ensuring they are seamlessly integrated into Ford Energy's broader enterprise ecosystem. You will drive the technical direction and engineering best practices across multiple IT and engineering teams, building architectural consensus for key integrations while actively mentoring peers to elevate collective technical capabilities. You will act as the bridge between business strategy and complex technical execution, coordinating closely with business leaders, managing our System Integrator (SI) partners, and collaborating with ERP and middleware teams to design and execute robust, real-time integration architectures.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 6+ years of experience in IT delivery, with a strong focus on enterprise software implementations and systems integration.
• 3+ years of hands-on experience leading Salesforce implementations.
• Proven track record of managing and coordinating external System Integrator (SI) teams.
• Extensive experience designing and coordinating Salesforce-to-ERP integrations.

Nice To Haves

• Skilled at driving alignment and building architectural consensus across multiple engineering and IT teams (Sales, Service, ERP, Middleware, Security, and external vendors), while actively mentoring and elevating the technical capabilities of peers
• Looks beyond individual applications to understand and optimize the entire end-to-end enterprise ecosystem.
• Maintains a strong sense of urgency and ownership to ensure integrations and implementations are delivered on time, securely, and at scale.

Responsibilities

• Coordinate with Sales and Service business leaders to translate customer journeys and operational workflows into scalable Salesforce requirements.
• Serve as the primary technical lead coordinating external SIs, ensuring deliverables meet Ford’s standards for quality, timeline, and security.
• Interpret, administer, and execute IT policies and operational procedures for the Ford Energy Salesforce team, establishing performance standards and managing project budgets.
• Collaborate with ERP IT leads to design and implement robust integrations for critical data flows, serving as the prime advisor to senior IT leadership on integration roadmaps and capabilities.
• Define and govern API strategies, data synchronization rules, and integration patterns using enterprise middleware.
• Enforce Salesforce best practices, prioritizing out-of-the-box configuration over custom code to minimize technical debt.
• Proactively identify, analyze, and mitigate fundamental technical and architectural risks across the platform.
• Oversee environment management, CI/CD deployment pipelines, and end-to-end testing across Salesforce and connected systems.
• Anticipate operational and delivery bottlenecks, developing preventative measures and system roll-back strategies to ensure zero disruption to core Sales and Service operations.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior