Salesforce Engineer

Ford • Detroit, MI

3d • Hybrid

About The Position

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
As a Salesforce Engineer at Ford, you will design and deliver scalable solutions across Sales, Service, Data, and Marketing Cloud, translating complex business requirements into robust platform capabilities. You will collaborate closely with cross-functional teams to drive integrations, automate workflows, and maintain platform health across enterprise systems. Additionally, you will contribute to technical planning, code reviews, and Agile delivery cycles to ensure high-quality, on-time execution.

Requirements

• Bachelor's degree in Computer Science, Information Technology or related OR a combination of education and experience
• 5+ years of hands-on Salesforce development experience
• Languages: Apex, SOQL, LWC, JavaScript, HTML/CSS
• Integration: REST/SOAP APIs, JSON/XML, OAuth 2.0, event-driven architecture
• Tools: Salesforce DX, Git, VS Code, Jira, Confluence
• Clouds: Demonstrated experience across 2+ Salesforce clouds
• DevOps: CI/CD pipelines, sandboxes, change sets, and deployment best practices

Nice To Haves

• Experience in Google Cloud Platform (GCP)
• Experience in MuleSoft
• Experience in Salesforce Marketing Cloud, Data Cloud

Responsibilities

• Design, develop, test, and deploy customized Salesforce solutions across Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud
• Build and maintain Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), and custom APIs
• Develop and manage flows, process builders, and declarative automation tools
• Architect and implement data models, sharing rules, and security frameworks aligned to enterprise standards
• Lead integrations between Salesforce and external systems using REST/SOAP APIs, MuleSoft, or middleware platforms
• Optimize platform performance, conduct code reviews, and enforce engineering best practices
• Configure and enhance opportunity management, forecasting, territory management, and dealer/partner relationship tools (Sales Cloud)
• Build and maintain case management, omni-channel routing, knowledge base, and field service capabilities (Service Cloud)
• Develop unified customer data profiles, data streams, identity resolution rules, and activation pipelines (Data Cloud (CDP))
• Design and deploy customer journeys, automation workflows, Email Studio configurations, and AMPscript/SSJS solutions (Marketing Cloud)
• Partner with Product Owners, Business Analysts, and stakeholders to translate roadmap priorities into executable engineering plans (Technical Program Management)
• Manage sprint planning, backlog grooming, and delivery timelines using Agile/SAFe methodologies (Technical Program Management)
• Identify technical risks and dependencies early; drive resolution with minimal disruption to delivery (Technical Program Management)
• Produce and maintain technical documentation including architecture diagrams, solution design documents, and runbooks (Technical Program Management)
• Serve as a technical liaison between business teams and engineering, bridging communication gaps with clarity (Technical Program Management)

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior