Salesforce Developer

Q Point Health LLC• US,

1d•Remote

About The Position

The Salesforce Developer develops, customizes, and manages Equality Health’s Salesforce environment, collaborating with stakeholders to understand business requirements, deliver scalable solutions, and support the Salesforce CRM platform. The role is primarily focused on Salesforce development (approximately 70%), with Salesforce administration and business support (approximately 20%) and support for adjacent business systems (approximately 10%). It requires a strong technical foundation, effective communication, and the ability to work with technical and non-technical stakeholders. The position also provides light development and administrative support for non-clinical business applications, including Sage/ERP and Concur. This involves supporting integrations and data quality, resolving issues, coordinating changes with IT and vendors, maintaining documentation, and assisting with reporting and operational analytics.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
At least 2–3 years of hands-on Salesforce development experience, with exposure to Salesforce administration.
Strong proficiency with Salesforce development tools and languages, including Apex, Visualforce, Lightning Components, SOSL, and SOQL.
Working knowledge of Salesforce administration, including Flows, security, validation rules, reporting, dashboards, and user management.
Experience with Salesforce integrations, APIs, and web services.
Understanding of Agile/Scrum methodologies and experience working on a Scrum team.
Strong problem-solving skills and ability to troubleshoot complex technical issues.
Ability to communicate technical concepts clearly to non-technical stakeholders and build collaborative working relationships.
Familiarity with Salesforce AppExchange products and third-party integrations.
Experience with data migration tools and techniques.
Eagerness for continued learning and development.
Strong verbal and written communication skills, with the ability to adapt communication to technical and business audiences.
Ability to work collaboratively and solution-oriented in an environment with evolving priorities and ambiguity.
Curiosity, learning agility, and willingness to take on responsibilities beyond core development work.
Demonstrated ability or strong interest in using AI-assisted development tools for research, requirements analysis, solution design, documentation, development, and troubleshooting, with thoughtful validation and responsible use.

Nice To Haves

Salesforce Developer and/or Administrator certifications.
Experience in a small or mid-sized organization where developers own solutions from design through production support.
Experience partnering directly with business stakeholders to gather requirements, prioritize work, and deliver Salesforce solutions.
Salesforce certifications such as Platform Developer I or II, Platform App Builder, Administrator, or Advanced Administrator.
Trailhead badges or Superbadges.
Experience with version control systems such as Git and CI/CD tools.
Experience with Scrum boards such as Jira.
Knowledge of other programming languages, such as Java or JavaScript, and web development frameworks.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Knowledge of or experience with Salesforce Health Cloud, Sales Cloud, Customer Community, Marketing Cloud, and/or Nonprofit Cloud.

Responsibilities

Design, develop, customize, and maintain Salesforce solutions using Lightning Web Components (LWC), Apex, Flows, Visualforce, SOQL, and SOSL.
Develop and maintain Salesforce integrations using REST and SOAP APIs.
Design scalable, maintainable solutions that balance business needs with technical best practices.
Partner with business stakeholders to understand requirements and translate them into user-friendly Salesforce solutions.
Participate in the software development lifecycle, including requirements gathering, design, development, testing, deployment, documentation, and production support.
Troubleshoot production issues, identify root causes, and implement long-term solutions.
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, retrospectives, and estimation sessions.
Work with the Product Owner and Scrum Master to clarify requirements and identify gaps before development begins.
Deliver work within sprint commitments while adapting to changing business priorities.
Stay current with Salesforce platform enhancements and recommend improvements to system functionality and user experience.
Support Salesforce administration, including user management, security, reports, dashboards, Flows, validation rules, and system maintenance.
Respond to Salesforce support requests and troubleshoot user issues.
Maintain Salesforce data quality and platform integrity in accordance with governance practices.
Assist business users with Salesforce questions and guidance, and provide reports, dashboards, and configuration enhancements.
Provide light development and administrative support for non-clinical business applications such as Sage/ERP and Concur, including configuration, access provisioning, and issue triage.
Partner with Finance, Accounting, Operations, and other stakeholders to understand needs and implement system improvements.
Support data exchanges between Salesforce and business applications using APIs, flat files such as CSV/SFTP, or integration middleware.
Diagnose and resolve break/fix requests and minor enhancements, documenting root causes, remediation, and preventive actions.
Coordinate business application releases, patches, and production changes with IT and vendors; validate changes through UAT and communicate impacts to end users.
Maintain documentation for supported business applications, including configuration notes, integration mappings, support runbooks, and end-user guides.
Help improve data quality and master data governance, including chart-of-accounts mappings, cost centers, departments, and vendor records.
Support reporting and operational analytics across Salesforce and business applications, including reconciliations and ad hoc extracts.
Manage incident and request intake and prioritization through the ticketing system, meet defined SLAs, and communicate status updates.
Perform other duties as assigned.