Programmer Analyst 6 - Salesforce Developer

Stafford Gray•Lansing, MI

About The Position

As a Salesforce Developer, you'll be responsible for the development, design, and implementation of customizable CRM solutions supporting a large-scale contact center environment. Responsibilities for this position include but are not limited to: Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements. Ensure that technical requirements tie back to established customer requirements and performance goals, and that technical direction is consistent with long-term strategy. Take ownership of release cycles to implement and update existing applications and code. Hold overall technical responsibility for the technical aspects of the project environments. Compile internal development guidelines/standards for the development team and ensure the team follows those standards. Collaborate with developers on other systems to integrate across the business. Ensure proposed solutions adhere to established security guidelines and standards throughout the application lifecycle. Proven record of delivering business value by leveraging technology, with the ability to communicate strategic technical concepts at an executive level. Devise a training plan for the development team for a smooth transition to Maintenance & Operations. Excellent written and verbal communication skills. Salesforce: Strong knowledge and working experience in Service Cloud and Experience Cloud. Participation in each phase of full Salesforce.com lifecycle implementations. In-depth understanding of the capabilities and constraints of the Salesforce platform. Strong hands-on experience writing Apex programming, Visualforce pages, Apex triggers, Aura Components, and Lightning Web Components. Experience implementing solutions using configuration (no-code) tools such as Flows, Process Builder, and Workflow Rules. Work with technical managers, architects, and business stakeholders to gather requirements and drive implementation of technical solutions. Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs. Strong experience with core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML). Hands-on experience implementing authentication protocols (OAuth) to integrate third-party applications. Demonstrated experience with Batch Apex and/or Scheduled Apex development. End-to-end ownership of technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, third-party applications, AppExchange products, and custom development. Define, communicate, and manage technical change management (e.g., release) processes for Salesforce technology efforts. Assess Salesforce architecture and provide secure, high-performance technical solutions on the platform. Design and document technical architecture solutions that span multiple platforms, including integration and authentication across systems. Support SFDX development, branch management, merging, and code deployment activities using a CI/CD process. Identify risks and issues from a technical perspective.

Requirements

Demonstrated hands-on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle.
6+ years of strong Salesforce development experience.
4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript.
5+ years of experience working with Service Cloud.
5+ years of experience working with Salesforce Digital Experience Sites.
Strong experience migrating from Classic to Lightning.
Experience migrating legacy Visualforce portals to Digital Experience Sites.
5+ years of experience with GoMeddo Scheduling customization, or equivalent experience with similar scheduling products.
5+ years of experience with Conga Composer.
3+ years of hands-on experience with Salesforce Lightning, including LWC.
Proven record of delivering business value by leveraging technology, with the ability to communicate strategic technical concepts at an executive level.
Excellent written and verbal communication skills.
Strong knowledge and working experience in Service Cloud and Experience Cloud.
In-depth understanding of the capabilities and constraints of the Salesforce platform.
Strong hands-on experience writing Apex programming, Visualforce pages, Apex triggers, Aura Components, and Lightning Web Components.
Strong experience with core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML).
Demonstrated experience with Batch Apex and/or Scheduled Apex development.
End-to-end ownership of technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, third-party applications, AppExchange products, and custom development.

Nice To Haves

Salesforce Certified Platform Developer II
Salesforce Experience Cloud certification
5+ years of experience working with Service Cloud and/or Health Cloud
2+ years of experience with API integrations and Single Sign-On (SSO) implementations
Experience using Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management
Exposure to data migration and/or cloud integration projects
Salesforce Certified Platform Developer I and Salesforce Certified Administrator
Familiarity with governmental processes and compliance, including prior experience with FedRAMP-compliant tools and environments

Responsibilities

Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements.
Ensure that technical requirements tie back to established customer requirements and performance goals, and that technical direction is consistent with long-term strategy.
Take ownership of release cycles to implement and deploy new/updates to existing applications and code.
Hold overall technical responsibility for the technical aspects of the project environments.
Compile internal development guidelines/standards for the development team and ensure the team follows those standards.
Collaborate with developers on other systems to integrate across the business.
Ensure proposed solutions adhere to established security guidelines and standards throughout the application lifecycle.
Devise a training plan for the development team for a smooth transition to Maintenance & Operations.
Participate in each phase of full Salesforce.com lifecycle implementations.
Implement solutions using configuration (no-code) tools such as Flows, Process Builder, and Workflow Rules.
Work with technical managers, architects, and business stakeholders to gather requirements and drive implementation of technical solutions.
Integrate Salesforce with cloud-based and on-premises applications using standard and custom REST APIs.
Implement authentication protocols (OAuth) to integrate third-party applications.
Manage technical change management (e.g., release) processes for Salesforce technology efforts.
Assess Salesforce architecture and provide secure, high-performance technical solutions on the platform.
Design and document technical architecture solutions that span multiple platforms, including integration and authentication across systems.
Support SFDX development, branch management, merging, and code deployment activities using a CI/CD process.
Identify risks and issues from a technical perspective.