Salesforce Developer with Omni Channel

Rootshell Enterprise Technologies • Santa Clara, CA

22h • Hybrid

About The Position

Rootshell Enterprise Technologies Inc. is seeking a Salesforce Developer with expertise in Omni-Channel and Service Cloud for a client. The role involves designing, developing, and deploying custom Salesforce solutions to enhance customer service operations, optimize case management, and integrate multi-channel communications. The position is based in Santa Clara, California, with a hybrid work arrangement.

Requirements

• Expertise in Salesforce Omni-Channel and Service Cloud.

Responsibilities

• Configure and maintain Omni-Channel for real-time, multi-channel customer interactions across email, chat, voice, social media, and other platforms.
• Develop customized routing rules, skills-based routing, and queues to support efficient case resolution.
• Implement and manage Omni-Channel widgets, presence statuses, and queues to optimize agent workloads.
• Customize and extend Salesforce Service Cloud to meet business requirements, including case management, knowledge management, and service-level agreements (SLAs).
• Develop custom Lightning components, Apex classes, triggers, and Visualforce pages to enhance Service Cloud functionality.
• Integrate third-party tools and applications into Salesforce Service Cloud for seamless customer service workflows.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed