MTS Software Engineering, DET Public Sector

Salesforce•Burlington, MA

1d•Hybrid

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. Salesforce Developer, Public Sector Office hybrid in Indianapolis, IN, Burlington, MA or McLean, VA Salesforce Digital Enterprise Technology (DET) is looking for a passionate Community Portal Engineer to build and evolve our customer success portal. You'll play a key role in shaping the digital experience our Public Sector customers interact with every day. As a DET Engineer, you’ll be building, testing and maintaining solutions that run on our best-of-class integration platform to interconnect cloud and data. These solutions are critical to the success of the Public Sector Line of Business. The ideal candidate should have hands-on experience on Salesforce-on-Salesforce technologies which include but are not limited to Service Cloud, LWC, Aura, APEX, Javascript, SOQL, SAML, REST/SOAP APIs, Mulesoft, SFDX, etc. To be successful at this position you must be a self-starter, take accountability, speak up, work at a quick pace, and handle multiple tasks simultaneously while keeping a good sense of humor. You must possess good oral and written skills and be able to collaborate effectively with other team members. Contribute ideas and provide feedback on how to continually improve the way we innovate solutions.

Requirements

4+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities
Exposure to Salesforce-on-Salesforce technologies such as MuleSoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack
Experience writing & running automated tests with Selenium or Playwright
Experience working with XSL/T, XPath expressions & functions
Proven experience building and launching external (B2B or B2C) customer portals
Proficiency in LWC, Aura, Apex, SOQL, and JavaScript
Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility
Experience with CDN, caching strategies, and performance tuning for high-traffic portals
Experience with customer identity and access management (CIAM) — SSO, OAuth 2.0, social techniques
Experience with Salesforce DX and CI/CD pipelines
Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc.
Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
Strong documentation, analytical and problem-solving skills
A related technical degree required

Nice To Haves

Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases
Familiarity with headless portal architectures or React-based frontends
Exposure to customer analytics tools (e.g., Google Analytics, Amplitude)
Salesforce Experience Cloud Consultant
Platform Developer II
Salesforce Basic Administrator

Responsibilities

Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud
Build custom Lightning Web Components (LWC) and Aura components optimized for external users
Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)
Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs
Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences
Optimize portal performance, page load times, and mobile responsiveness
Write, execute and maintain automated test suites
Work with Customer Success and Support teams to surface self-service content and knowledge articles
Document and present implementation designs to peers, stakeholders and review board
Coordinate with stakeholders to align on the development environment and launch dependencies
Monitor usage analytics and iterate based on customer behavior and feedback
Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data
Ensure compliance with applicable Public Sector regulations
Provide investigative support on new & existing integrations
Work with project managers to provide timely status and feedback to stakeholders
Align to Agile Methodology
Keep up with targeted security, technical and business training