Software Engineering MTS, Salesforce

Salesforce•New York, NY

1d•Hybrid

About The Position

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Software Engineering MTS, Salesforce Office hybrid in New York, NY The ITSM Engineering team within the Digital Enterprise Technology (DET) organization is looking for a full-stack Member of Technical Staff (MTS) to join our development team. Our team is dedicated to delivering Salesforce on Salesforce solutions to drive and promote innovation, enhance the productivity of IT within Salesforce, and empower employees globally. We act as "Customer Zero," demonstrating what is possible with Salesforce technology at scale by leading business outcomes that fuel growth.

Requirements

5-7 years experience developing and supporting Salesforce platform implementations aligned to a Service or IT business unit
A related technical degree required
Strong working knowledge of APEX (classes, triggers, and web services), Flows, Salesforce APIs, JSON, REST API’s, SOAP, SOQL, LWC, Salesforce platform, Communities
Hands-on experience with Service Cloud implementation(s) and common Salesforce objects and features such as Case, Entitlements, Knowledge, Field Service, Omni-Channel, Messaging, Voice, Analytics, Slack, and Service Portals
Strong understanding of Source Control Management systems (ex. Git, Bitbucket), and modern CI/CD practices
Proficient in writing clear and concise technical documentation
Excellent written and verbal communication skills with outstanding attention to detail, and the ability to provide technical documentation, communicate status and risk to stakeholders
Experience in Agile/Scrum and the ability to estimate, design, build, unit test and deploy Salesforce solutions
Solid understanding of object oriented programming principles, and practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices

Nice To Haves

Master's degree in relevant business or technical discipline
Must be certified with Certified Platform Developer I, Platform App Builder and Salesforce Certified Platform Administrator
Experience working with Agentforce applications, and Agentforce implementation(s)
Experience working with Slack and Slack Integrations
Experience working with MuleSoft and Data 360
Good knowledge of ITIL Service concepts including Incident and Problem Management
Strong understanding of proper AI utilization, and concepts such as MCP
DevOps experience in deployment pipeline automation and configuration
Participate in product and feature design with technical staff members, business systems analysts and product managers

Responsibilities

Write clean, maintainable code and take ownership of the development lifecycle, including writing high-quality solutions, and performing rigorous code reviews
Contribute to the design, development and testing of our internal IT Salesforce implementation, utilizing Agentforce IT Service, Service Cloud, and Data 360
Design and implement ITSM business processes leveraging the Salesforce AITS platform
You will build, enhance, monitor and maintain necessary test automation infrastructure to support this effort
You will evaluate the performance of Agentic IT solutions, and ensure defined quality standards are met
Collaborate with development scrum teams, product management, and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment, and support of our services and applications
Contribute to the creation of user stories and help organize work so it can be forecasted and delivered effectively within the Agile lifecycle.
Maintain and update system and solution documentation and Salesforce policies/procedures
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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