Salesforce CRM Analyst

Experian

19h•Remote

About The Position

Experian is seeking a Salesforce CRM Administrator to join their Global CRM team. This permanent role offers an opportunity to develop Salesforce Administration skills while supporting a global user community within a leading FTSE 100 organization. The position involves working with modern Salesforce technologies, contributing to business improvements, and expanding expertise in automation, analytics, and AI. The CRM Analyst will collaborate with the Global CRM team to identify opportunities for leveraging CRM and related technologies, focusing primarily on Salesforce and supporting platforms like Experience Cloud, Marketing Automation, CPQ, automated testing tools, and the enterprise data warehouse. The role encompasses user support, Salesforce administration, system configuration, reporting, testing, and continuous improvement, requiring close collaboration with business stakeholders, business analysts, and developers to deliver scalable, high-quality solutions.

Requirements

Salesforce Certified Platform Administrator
3+ years of experience administering or supporting Salesforce.
Experience configuring Salesforce using declarative tools (custom objects, fields, page layouts, validation rules, record types, reports, dashboards, and Flow).
Understanding of Salesforce security concepts including users, roles, profiles, permission sets, and sharing.
Experience troubleshooting user issues and providing day-to-day application support.
Strong analytical and problem-solving skills with attention to detail.
Excellent written and verbal communication skills.
Ability to prioritize multiple requests and manage work effectively in a fast-paced environment.
Experience working with stakeholders to gather requirements and translate business needs into system solutions.
Proficiency with Microsoft Excel and other Microsoft Office applications.

Nice To Haves

Salesforce Certified Agentforce Specialist
Salesforce AI Associate
Salesforce Data Cloud Consultant
Trailhead “Agent Blazer” status and other Trailhead Badges/Super Badges.
Exposure working with Salesforce Flow automation.
Exposure to Salesforce AI capabilities, including Agentforce, Einstein, Prompt Builder, or other generative AI tools such as Claude Code and Cursor.
Experience with Agile delivery methodologies and User Acceptance Testing.
Experience working in Salesforce Lightning Experience.
Experience supporting related business applications such as CPQ, Marketing Automation, or e-signature platforms.

Responsibilities

Provide day-to-day end-user support by resolving cases submitted through Salesforce.
Create, maintain, and troubleshoot Salesforce users, profiles, permission sets, public groups, queues, roles, and sharing settings.
Configure and maintain Salesforce using declarative tools including custom objects, fields, page layouts, record types, validation rules, picklists, email templates, approval processes, and Flow.
Build and maintain reports and dashboards that provide meaningful business insights.
Assist in the configuration, testing, deployment, and ongoing support of Salesforce AI capabilities, including Agentforce agents, Prompt Builder solutions, and intelligent automation features.
Collaborate with business analysts and developers to deliver enhancements, resolve system issues, and implement business requirements.
Participate in requirements gathering, solution design discussions, User Acceptance Testing (UAT), release activities, and post-deployment validation.
Create and maintain user documentation, knowledge articles, training materials, and support communications to promote user adoption.
Monitor system health, data quality, and user feedback to identify trends, recurring issues, and opportunities for continuous improvement.
Identify opportunities to improve business processes, user experience, and Salesforce adoption through configuration, automation, and platform best practices.
Configure Salesforce in accordance with established governance, security, and change management processes.
Stay current with Salesforce platform capabilities and recommend improvements where appropriate.