Salesforce CPQ Administrator / Analyst

Becton Dickinson Medical Devices•San Diego, CA

3d•Onsite

About The Position

This role supports commercial growth and operational excellence by delivering high-quality data, actionable analytics, efficient business processes, and effective commercial systems support. The individual will serve as a trusted business partner to commercial leaders, translating data into meaningful insights and recommendations to improve sales effectiveness, forecasting accuracy, operational efficiency, and overall business performance. The position involves administering and maintaining Salesforce and CPQ, developing and enhancing Power BI dashboards, analyzing sales performance, supporting sales operations processes, ensuring data integrity, and collaborating cross-functionally with various departments.

Requirements

Bachelor's degree in Business, Analytics, Information Systems, Finance, Data Science, or related field.
5+ years of experience in Sales Operations, Commercial Operations, Business Analytics, CRM Administration, or related functions.
Hands-on experience administering Salesforce or a comparable CRM platform.
Advanced experience with Power BI, dashboard development, reporting, and data visualization.
Demonstrated ability to analyze business data and provide actionable recommendations.
Experience presenting insights and business recommendations to leadership teams and stakeholders.
Strong analytical, problem-solving, project management, and communication skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

Nice To Haves

Salesforce Administrator Certification.
Experience within life sciences, diagnostics, healthcare, biotechnology, or pharmaceutical industries.
Experience supporting ERP and CRM platforms such as SAP S/4HANA.
Experience with Databricks, SQL, Python, or other advanced analytics tools.
Experience supporting forecasting, territory management, sales performance management, and commercial planning processes.
Experience working with customer master data, commercial reporting, and enterprise system integrations.

Responsibilities

Administer and maintain Salesforce and CPQ, including user access, profiles, security settings, workflows, dashboards, reports, and system configurations.
Serve as the primary business resource for Salesforce, CPQ and other commercial applications.
Troubleshoot system issues, resolve user inquiries, and coordinate enhancements with IT and external partners.
Support system upgrades, testing, validation, and implementation activities.
Ensure commercial systems effectively support evolving business processes and organizational needs.
Develop, maintain, and enhance Power BI dashboards, scorecards, and performance reporting tools.
Analyze sales performance, pipeline health, forecasting accuracy, customer trends, territory performance, and key commercial metrics.
Identify business trends, risks, opportunities, and performance drivers through data analysis.
Translate complex data into clear, actionable insights and recommendations for business leaders.
Create and deliver executive-ready reports, presentations, and business reviews that support strategic and operational decision-making.
Support monthly, quarterly, and annual business performance reviews.
Support forecasting, pipeline management, territory planning, account management, and performance tracking processes.
Partner with commercial leaders to evaluate business performance and identify opportunities for improvement.
Recommend process enhancements that improve sales productivity, reporting accuracy, and operational efficiency.
Support implementation of commercial best practices and standardized operating processes.
Assist with compensation reporting, sales planning activities, and commercial operations initiatives as needed.
Maintain integrity and accuracy of customer, account, opportunity, product, and sales data.
Execute data cleansing, validation, de-duplication, and governance activities.
Establish and maintain reporting standards, KPI definitions, and data quality controls.
Ensure compliance with commercial data governance and business requirements.
Support data alignment across Salesforce, Power BI, SAP S/4HANA, and other commercial systems.
Partner closely with Sales, Commercial Operations, Finance, Customer Service, Marketing, and IT.
Gather business requirements and translate them into scalable system, reporting, and process solutions.
Develop and maintain user documentation, training resources, and process guides.
Train and support end users to drive adoption and effective utilization of commercial systems.
Act as a liaison between business stakeholders and technical teams to ensure successful execution of commercial initiatives.