Salesforce Consultant, Quality Assurance

NeuraFlash, Part of Accenture

1d • $87,400 - $266,300 • Hybrid

About The Position

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation, creating intelligent solutions that integrate Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce to revolutionize workflows and elevate customer experiences. They are pioneers in generative AI and AI agents, being Salesforce's #1 partner for Agentforce. This role is for a hands-on QA Consultant who will work as an individual contributor, owning end-to-end quality strategies for large, multi-stream Salesforce, AWS, AWS Connect, AI, and cloud-based programs. The consultant will act as the quality gatekeeper across various testing phases and will also be a hands-on contributor, leading by example. The role involves working across multi-cloud Salesforce solutions and AWS Connect contact center implementations, including IVR telephony, enterprise integrations, and GenAI/Agentic AI features.

Requirements

• 3-6 years in Quality Assurance roles
• 4+ years of hands-on experience on functional, integration, system and automated testing Salesforce and/or AWS Connect implementations
• Hands-on lead experience delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, or comparable platforms such as Twilio, Avaya, Cisco, or Genesys
• True thought leadership in future team development, leverage AI Agents to make the team & company more efficient.
• Demonstrated ability to operate as a solo QA owner in early project phases — building the program independently before scaling the team
• Hands-on experience in leveraging mainstream AI (LLM) tools.
• Test Management & Planning: Proficient with enterprise test management tools including Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest
• Defect Tracking & Governance: Strong command of Jira for end-to-end defect lifecycle management
• CI/CD & DevOps-Aware Testing: Familiarity with Jenkins, GitHub Actions, or Azure DevOps for pipeline configuration, automated test triggers, and deployment tracking. Proficient with Git-based version control — GitHub, GitLab, or Bitbucket — for managing test scripts, automation frameworks, and configuration files
• Test Automation & Performance Testing: Experience with UI automation tools for functional and regression test coverage. Proficient in API testing using Postman, REST Assured, or SoapUI. Hands-on experience with performance and load testing tools (Cyara, Hammer, JMeter, ContextQA, ContextAI, Tosca, Selenium, Playwright any one of these)
• GenAI & Productivity Tools: Actively leverages GenAI productivity tools — Claude, Copilot, or ChatGPT — for test case generation, test data creation, and QA documentation acceleration
• Reporting & Collaboration: Confluence for QA documentation, Slack, Microsoft Teams, Google Drive and SharePoint for distributed team coordination and stakeholder communication
• Trusted Advisor Presence — Earns client confidence through expertise, transparency, and consistent delivery; comfortable challenging scope and requirements constructively when testability or clarity is lacking
• Radical Ownership — Takes full accountability for quality outcomes across the program; doesn't wait to be told what to test next and never passes the problem to someone else
• Hands-On Leadership — Leads by doing; equally comfortable mentoring junior team members and personally drafting and executing test cases on the same day
• Proactive Risk Management — Anticipates quality risks, raises blockers early, and brings solutions — not just problems — to every stakeholder conversation
• Utilization Ownership — Own forecasting direct reports on many engagements to ensure full utilization (40 hours) is met week-to-week.
• Composed Under Pressure — Navigates defect escalations, client concerns, and delivery conflicts with professionalism, sound judgment, and a calm, steady presence
• Intellectually Curious — Invests time to deeply understand the business process being tested, not just the technical specification; asks the right questions before writing the first test case
• Comfortable with Ambiguity — Makes risk-based quality decisions and writes meaningful test cases even when requirements are incomplete or evolving
• Finisher Mentality — Drives every test cycle through to formal sign-off and release; not someone who starts strong and disengages before the finish line
• Clear Communicator — Articulates QA status, risks, and recommendations clearly and confidently to both technical teams and non-technical business stakeholders
• Collaborative Coach — Develops junior QA team members, supports client UAT efforts, and fosters a quality-first culture across the entire program team

Nice To Haves

• Exposure to Contact Center and ITSM domains strongly preferred

Responsibilities

• Serve as the single QA point of contact for Associate Consultants, clients, program Associate Consultants, and technical leads, acting as a trusted quality advisor.
• Work closely with Solution Architects, Developers, Business Analysts, Project Managers and clients to define quality strategies, identify risks early, establish Test Strategy, Test Coverage and deliver reliable solutions.
• Own QA program management end-to-end, including resource planning, risk management, defect governance, cross-functional coordination, and stakeholder reporting.
• Proactively maintain live QA dashboards and independently prepare QA status reports for weekly program reviews, steering committees, and go/no-go decisions.
• Coordinate environment and release strategy, managing sandbox and staging environments, and collaborating with DevOps/release teams on deployment schedules, change sets, and testing windows.
• Lead go-live readiness assessments, compiling test completion metrics, open defect risk summaries, and formal sign-off documentation.
• Own hypercare QA support post-launch, triaging production issues, coordinating hotfix validation, and maintaining a known issues log with clear severity assessments.
• Apply sampling strategies, accuracy benchmarking, and prompt regression testing to validate LLM-powered and Agentic AI features; leverage GenAI tools to accelerate test case generation, documentation, and overall QA productivity.
• Independently author Test Strategy, Test Approach, detailed, scenario-based test cases, Acceptance criteria and traceability matrices mapped to SOW scope — covering functional, integration, regression, performance, and UAT cycles across all workstreams.
• Write thorough negative, boundary, and edge case scenarios across complex multi-cloud and contact center workflows.
• Lead exploratory testing for complex and ambiguous workflows, applying risk-based judgment to prioritize coverage where business impact is highest.
• Validate platform configurations, business rules, routing logic, automation workflows, integration touchpoints, and data flows across the full solution stack.
• Own end-to-end testing of integration layers — API request/response validation, middleware transformations, screen pop behavior, and bidirectional data sync across connected systems.
• Lead SIT, E2E, UAT, regression, performance, load, and go-live testing activities across all release cycles.
• Facilitate UAT readiness sessions with business stakeholders — walking through test scenarios, supporting non-technical users, and driving structured sign-off.
• Own full defect lifecycle — creation, triage, prioritization, SLA tracking, root cause tagging, and trend analysis — enforcing defect governance and escalation protocols throughout.
• Track defects, risks, dependencies throughout project lifecycle.
• Produce meaningful defect health reports and quality metrics summaries for program leadership and client stakeholders at every stage of the delivery.

Benefits

• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
• We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
• Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
• Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
• Accenture is committed to providing veteran employment opportunities to our service men and women.
• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed