Salesforce (Business Systems) Support Specialist

West Shore Home • Harrisburg, PA

1d • Onsite

About The Position

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Flooring, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! As a Business Systems Support Specialist at West Shore Home, you will be responsible for diagnosing and resolving common issues, maintaining high-quality ticket documentation, and escalating appropriately when issues exceed the Tier 1 scope for core business applications including Salesforce, Five9, Formyoula, Felix, and related systems. The Support Specialist I delivers predictable, high-quality support that improves system reliability, user experience, and operational efficiency.

Requirements

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization.
• Proficiency with Salesforce flow automation tools- specifically updating, debugging, and creating declarative solutions.
• Proven knowledge of the standard capabilities of Salesforce including ongoing customization/alterations.
• Ability to meet or exceed Service Level Agreement (SLA) expectations for response and resolution.
• Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background.
• Applicants must be authorized to work in the United States at the time of their application on a full-time basis.

Nice To Haves

• Strong preference towards candidates with an active Salesforce Administrator certification.

Responsibilities

• Diagnose and resolve issues within Salesforce, Five9, Felix, Formyoula, and other technical platforms utilized in the company.
• Escalate system-level or high‑complexity issues appropriately.
• Perform account unlocks, password resets, Multi-Factor Authentication (MFA) resets, template edits, form field adjustments, picklist changes, and other metadata updates.
• Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments.
• Identify recurring issues, report trends, and escalate out‑of‑scope issues according to Technical Support standards.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed