Salesforce Business & Quality Analyst

Halvik • Vienna, VA

1d

About The Position

Support the DOT ACERS Salesforce modernization program as the functional bridge between federal stakeholders and the Salesforce delivery team. Lead requirements gathering, documentation, Confluence/Jira management, functional QA, UAT, and Section 508 compliance.

Requirements

• Bachelor's degree in business, Information Systems, Computer Science or related field.
• 5+ years as Salesforce Business/Quality Analyst.
• Experience with Salesforce, Jira, Confluence and Agile.
• Eligible for Public Trust security clearance.
• Strong communication, facilitation and documentation skills.

Nice To Haves

• Federal contracting experience preferred.
• Salesforce Certified Administrator
• CSM, CSPO, ISTQB or Atlassian Certification
• Experience with ServiceNow and DocuSign
• Active Public Trust preferred

Responsibilities

• Lead discovery sessions and gather/document requirements.
• Produce meeting minutes and convert action items into Jira stories/tasks.
• Maintain Confluence knowledge base and documentation.
• Create BRDs, user stories, process flows and functional specifications.
• Develop and execute functional, regression, end-to-end and UAT test cases.
• Track defects in Jira and validate fixes.
• Facilitate Agile ceremonies and backlog prioritization.
• Analyze Salesforce Service Cloud processes including Case Management, Omni-Channel, Knowledge, Entitlements, SLAs and declarative automation.
• Ensure Section 508 accessibility compliance.

Benefits

• Company-supported medical, dental, vision, life, STD, and LTD insurance
• Benefits include 11 federal holidays and PTO
• Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.
• 401(k) with company matching
• Flexible Spending Accounts for commuter, medical, and dependent care expenses
• Tuition Assistance
• Charitable Contribution matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level