IS Salesforce Business Analyst Administrator

RAND•Washington, DC

22d•Remote

About The Position

The Salesforce Analyst/Administrator will collaborate with Communications and External Affairs (CEA), the RAND Development Office, and Research and Analysis colleagues to ensure RAND is maximizing efficiency and capitalizing on the full set of features and benefits of Salesforce based on diverse user needs. The Salesforce Analyst/Administrator will analyze current practices, including reporting and other business practices, and create improvement strategies and plans as appropriate. The analysis will include business cases, costing, and measurement plans. Duties also include implementing and monitoring practices as well as ensuring Information Security and regulatory compliance. The Salesforce Analyst/Administrator is directly responsible for the troubleshooting, user support, and administration of the Salesforce system, including access and training. Users that this role will interact with and support include email communications professionals, fundraisers, and researchers. Other duties of the Salesforce Analyst/Administrator include managing third-party applications, testing changes, maintaining system documentation, and researching then implementing best practices. The Salesforce Analyst/Administrator is also responsible for basic system maintenance, such as custom fields, dashboards, reports, flows, page layouts, and ensuring proper usage and integration of Salesforce as a part of a larger enterprise suite of applications. Additionally, the Salesforce Analyst/Administrator is responsible for ongoing data maintenance, importing, and strategies.

Requirements

Hands-on experience with Salesforce, with 6+ years of Salesforce Analyst and/or Administrator experience
Strong reporting background using reporting tools including standard Salesforce reporting functionality, Apsona Multi-Step Reports, Apsona standard ETL tool, and other third-party applications
Experience updating an existing Salesforce.com configuration to provide solutions for reporting, flow, and enhanced functions
Strong problem-solving skills with data and software applications
Strong analytic skills demonstrated in process mapping and re-engineering
High-level technical understanding of data systems and integrations
General understanding of Salesforce users’ needs and how to help them make the most of the system
Proven experience leading collaborative efforts with complex business and system requirements across an enterprise composed of diverse business units
Excellent written and oral communication skills and judgement
Minimum High School diploma or GED
Either Bachelor’s degree in Computer Science, Software Engineering, or a related field or equivalent experience with Salesforce at a nonprofit is required
Salesforce.com Administrator certification is required
Minimum 6 years of data management, business analysis, or information technology experience to include 6 or more years working with Salesforce
Requires an advanced level of knowledge and understanding of Salesforce and third-party applications

Nice To Haves

Preference to candidates with in-depth knowledge of the Nonprofit Success Pack and implementation of custom fields, custom coding, and integrations
Previous experience in email marketing a plus

Responsibilities

Collaborate with Communications and External Affairs (CEA), the RAND Development Office, and Research and Analysis colleagues
Analyze current practices, including reporting and other business practices, and create improvement strategies and plans as appropriate
Implement and monitor practices as well as ensuring Information Security and regulatory compliance
Troubleshooting, user support, and administration of the Salesforce system, including access and training
Managing third-party applications
Testing changes
Maintaining system documentation
Researching then implementing best practices
Basic system maintenance, such as custom fields, dashboards, reports, flows, page layouts
Ongoing data maintenance, importing, and strategies