Salesforce & Boundary Applications Lead

generis Tek • Frisco, TX

3d • Hybrid

About The Position

Lead the onshore Salesforce Managed Services function and serve as the primary technical point of contact for Salesforce and its integrated application ecosystem. Own technical triage, integration support, incident resolution, enhancements, and continuous improvement across Salesforce and 13 to 15 in-scope boundary applications. Provide Salesforce leadership while developing working knowledge of boundary applications to support integrations and end-to-end business processes. Work with offshore Salesforce teams, boundary application subject-matter experts, vendors, and client stakeholders to deliver stable, responsive managed services.

The role covers Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and integrations as applicable. The lead is expected to learn the purpose, capabilities, Salesforce integration points, data flows, dependencies, and business processes of boundary applications; conduct initial analysis and troubleshooting; coordinate deeper expertise when needed; and maintain support documentation and dependency maps.

This is a hybrid contract-to-hire role based in Dallas, Texas, with a project duration of six months or more. The stated pay rate is $70–$75 per hour on W-2.

Requirements

• At least 8 years of hands-on Salesforce experience with technical leadership experience.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and platform architecture.
• Good exposure to CPQ/Revenue Cloud, Marketing Cloud/Account Engagement, Data Cloud, Einstein/Agentforce, and Salesforce managed packages.
• Strong understanding of Salesforce APIs, REST/SOAP, integrations, Flow, Apex, security, data models, and automation.
• Ability to review Salesforce architecture, solution designs, technical approaches, and production issues.
• Strong understanding of enterprise integration patterns and troubleshooting.
• Ability to coordinate with technical teams, application SMEs, vendors, and client stakeholders.

Responsibilities

• Lead the onshore Salesforce Managed Services function and act as the primary technical point of contact for Salesforce and the boundary application ecosystem.
• Provide technical leadership across Salesforce clouds, platform capabilities, and integrations.
• Develop working knowledge of Gainsight, ZoomInfo/ZoomInfo Copilot, HubSpot, Profound, Qualified, Everstage, Adobe Experience Manager (AEM), Synthesia, Salesloft, Survey Vista, Qvidian, Clay, and Google Analytics, including their Salesforce integrations and business processes.
• Proactively learn unfamiliar boundary applications to conduct initial analysis, troubleshooting, and impact assessment.
• Perform first-level technical triage and identify whether issues originate in Salesforce, a boundary application, the integration layer, authentication, data, or configuration.
• Coordinate with offshore Salesforce developers, administrators, architects, boundary application SMEs, and vendors while retaining issue ownership through resolution.
• Assess the technical impact of Salesforce releases, boundary application and managed package upgrades, and integration changes.
• Maintain and improve application inventories, integration and dependency maps, support documentation, runbooks, ownership matrices, and troubleshooting guides.
• Advise client stakeholders and communicate incidents, risks, dependencies, enhancements, technical recommendations, and ecosystem health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed