Salesforce Architect

Worldwide Clinical Trials•Durham, NC

9d•$84,000 - $167,000

About The Position

The Salesforce Administrator will lead the ongoing development of the Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The Salesforce Administrator will work closely with a broad range of functions within the company, including inside and outside salespeople, sales management, proposals, finance, Information Technology (IT), and other subject matter experts to develop and deploy new enhancements to the Salesforce implementation. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of the Customer Relationship Management (CRM) platform.

Requirements

Minimum of five years of professional experience, preferably in the Contract Research Organization (CRO) or healthcare industry
Minimum of two years of experience as a Salesforce.com Administrator
Salesforce.com Administrator (ADM201 and ADM211) certification
Sales Cloud, Service Cloud, and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the platform, with the ability to build custom applications, objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
Documented history of successfully driving projects to completion
Demonstrated ability to understand and articulate complex requirements
Experience in Life Sciences, Biotechnology, Pharmaceuticals, or Contract Research Organizations preferred
Self-motivated with a tenacious drive for results
Demonstrated communication skills, a positive attitude, teamwork abilities, and the ability to achieve established targets
Demonstrated ability to establish and maintain effective internal and external relationships
Understanding of relational databases and data integration tools

Nice To Haves

Sales Cloud, Service Cloud, and Developer certifications preferred
Experience in Life Sciences, Biotechnology, Pharmaceuticals, or Contract Research Organizations preferred

Responsibilities

Own, manage, and drive optimization of the entire Salesforce.com (SFDC) platform
Establish and implement best practices regarding system maintenance, configuration, development, testing, and data integrity
Understand, analyze, and improve upon business systems in place, as well as integrated applications
Work in tandem with company leadership to design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards
Analyze business requirements and Entity Relationship Diagrams (ERDs) and implement them using Salesforce custom objects, junction objects, master-detail relationships, and lookup relationships
Maintain and support custom objects, formulas, validation rules, workflows, flows, process builder, approvals, and assignment rules
Create and manage custom objects, fields, formulas, validation rules, custom workflows, custom flows, custom processes, and approval processes
Utilize Salesforce administrator skills to continuously deliver business solutions while maintaining existing Salesforce functionality
Partner with management, analytics, and end users to create and manage Salesforce functionality, including workflow rules, data validation, and process builders
Test all new functionality before it is added into production
Act as a subject matter expert (SME) in the discovery and investigation of critical production problems
Follow and maintain best practices in change management
Evaluate new Salesforce releases to determine functionality requirements and provide detailed information on how changes will apply to all affected departments and users
Research changes in upcoming versions of Salesforce.com and other integrated applications and provide recommendations for enhancing sales efficiency and productivity
Maintain database integrity and accuracy, including data cleansing and duplicate record management
Identify new solutions that will improve sales and marketing effectiveness
Manage daily administration of users, profiles, and roles, as well as customization of objects, fields, record types, and page layouts in Salesforce
Maintain user roles, profiles, permission sets, security, and access settings
Manage operational requests and reporting, including customer analysis and individual views, and troubleshoot issues
Work with business insights, business intelligence, and management teams to create dashboards that provide insight into business performance
Develop and maintain reports and dashboards to improve system usability
Develop and create customized reports and dashboards in Salesforce
Identify solutions to inefficient workflows
Maintain required documentation and proactively identify improvement opportunities through systematic measurement and analysis
Mentor, teach, and instruct Salesforce users in CRM best practices
Work with teams on core operational processes and uses of Salesforce.com (SFDC)
Develop training materials and provide training and support to Salesforce users
Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.