Salesforce AI Engineer

Wounded Warrior Project • Jacksonville, FL

3d • Hybrid

About The Position

The Wounded Warrior Project (WWP) Salesforce AI Engineer is responsible for designing, building, implementing, and optimizing artificial intelligence solutions within the Salesforce ecosystem. This role leverages Salesforce Einstein, Agentforce, Data Cloud, CRM Analytics, and generative AI capabilities to improve engagement, service operations, business processes, and teammate productivity. The Salesforce AI Engineer partners with business stakeholders, Salesforce administrators, developers, data teams, and organizational leaders to identify AI opportunities, deliver scalable and secure solutions, and promote responsible AI governance, adoption, and innovation across the organization.

Requirements

• Four years of experience designing, configuring, developing, or supporting solutions within the Salesforce platform.
• Two years of experience working with artificial intelligence, machine learning, predictive analytics, generative AI, or related technologies.
• Two years of experience building AI-enabled, agent-based, automated, or multi-step workflows and translating business requirements into technical solutions.
• Bachelor’s degree in computer science, information systems, or related field.
• Salesforce Certified Agentforce Specialist.
• Salesforce Certified Administrator.

Nice To Haves

• Experience implementing enterprise AI solutions within Salesforce, including Service Cloud, Marketing Cloud, or other customer engagement environments.
• Experience working with Azure OpenAI, Microsoft Copilot, AWS AI services, or similar generative AI platforms.
• Experience working in Agile or Scrum environments and applying AI governance, responsible AI, privacy, and data management practices.
• Relevant Salesforce certifications, such as Salesforce Certified Agentforce Specialist, Salesforce Certified Platform App Builder, Salesforce Certified Data Cloud Consultant, Salesforce Certified Platform Developer I, or similar credentials.

Responsibilities

• Identify opportunities to leverage Salesforce AI capabilities across Service Cloud, Marketing Cloud, Experience Cloud, and other Salesforce platform technologies to improve customer experience, operational efficiency, teammate productivity, and business outcomes.
• Design, build, implement, and maintain AI solutions using Salesforce Einstein, Agentforce, Data Cloud, CRM Analytics, Flow, Apex, and related Salesforce technologies.
• Configure and support Agentforce agents, conversational AI experiences, and intelligent automation solutions that enhance customer and teammate interactions.
• Develop and optimize prompt templates, AI workflows, and generative AI solutions in alignment with organizational governance and security standards.
• Configure and maintain Data Cloud capabilities, including data models, customer profiles, identity resolution, and governance controls that support AI-driven outcomes.
• Integrate Salesforce AI solutions with enterprise applications, APIs, data platforms, and third-party technologies.
• Evaluate emerging Salesforce AI and generative AI technologies, conduct proof-of-concept activities, and recommend innovative solutions that support business objectives.
• Establish and support AI governance, security, privacy, compliance, and responsible AI practices.
• Lead solution design discussions and provide technical expertise on Salesforce AI architecture, implementation approaches, and best practices.
• Troubleshoot and resolve issues related to AI solutions, automations, integrations, data quality, and platform performance.
• Develop and maintain technical documentation, implementation standards, operational procedures, and training materials.
• Collaborate with business stakeholders, Salesforce administrators, developers, data teams, security teams, and leadership to deliver scalable, secure, and effective AI solutions.
• Monitor AI solution performance, user adoption, and business outcomes, identifying opportunities for continuous improvement and optimization.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level