Salesforce Administrator

COMMUNITY SERVICE SOCIETY OF NEW YORK•New York, NY

8h•$75,000 - $80,000•Hybrid

About The Position

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for over 175 years. We use Salesforce as our primary CRM to support fundraising, programs, volunteer engagement, and constituent communications. CSS IS SEEKING A SALESFORCE ADMINISTRATOR TO SUPPORT THE DAY-TO-DAY CONFIGURATION, DATA QUALITY, USER SUPPORT, AND CONTINUOUS IMPROVEMENT OF OUR SALESFORCE ENVIRONMENT. THIS IS AN EXCELLENT OPPORTUNITY FOR A SALESFORCE ADMINISTRATOR WHO ENJOYS PROBLEM-SOLVING, COLLABORATING WITH NON-TECHNICAL STAFF, AND HELPING TEAMS USE DATA TO ADVANCE IMPACT.

Requirements

High school diploma or GED required.
1+ year of hands-on Salesforce administration experience.
Salesforce Administrator Certification (ADM-201) or active progress toward it.
Experience with Nonprofit Success Pack (NPSP) or Nonprofit Cloud.
Familiarity with nonprofit CRM usage - fundraising, volunteers, case/workflow management.
Working knowledge of: Objects, fields, relationships Profiles/permission sets Reports and dashboards Basic automation
Strong attention to detail and commitment to data accuracy.
Clear communicator who can explain technical concepts to non-technical users.
Ability to manage multiple requests, prioritize, and meet deadlines.
Alignment with CSSNY's mission and values

Responsibilities

Provide frontline support to Salesforce users via ticketing/email/Teams, resolving issues and answering “how do I” questions.
Configure standard Salesforce features (fields, page layouts, record types, validation rules, flows, list views, reports, dashboards).
Maintain and optimize user setup, profiles, permission sets, queues, and roles.
Assist with sandbox testing, change sets/deployment, and release management.
Monitor and improve data quality (deduplication, validation, standardization).
Execute routine imports/updates using Data Loader, Data Import Wizard, or approved tools.
Support data governance policies, documentation, and training.
Partner with teams to ensure consistent data entry practices.
Support Data Analysts with reporting and dashboards for development, programs, and leadership
Document Salesforce processes, configurations, and “how-to” guides.
Support small enhancements and contribute to larger CRM projects under guidance.
Collaborate with stakeholders to gather requirements and test solutions.
Identify opportunities to streamline workflows using automation and best practices.